Definity G3R IP Agent

zurc524 · September 20th, 2007, 01:10 PM

Techs,
Is there a command to tell how many IP Agent or IP users are active?

Thanks,

martinyoung · September 21st, 2007, 10:33 AM

If you are looking for how many are assigned, display capacity to see how many are assigned and how many more can be used.

If you want to know the status of all your agents, they need to be logged in to a measured ACD. Then you can get their status in BCMS or CMS.

If you want to know how many IP phones are off hook at a given time, I do not know a way to do that without statusing each one.

zurc524 · September 21st, 2007, 10:35 AM

Thanks for all the help Marty.

phone guy · September 21st, 2007, 06:09 PM

Do a list registered , sort by product ID, then count the IP agents.

Lecivius · September 27th, 2007, 03:47 PM

Also Display Sys Cust (page 5 I believe) will give a snapshot of how many of each are logged in.

fataldata · January 16th, 2008, 11:50 AM

Quote:

Originally Posted by martinyoung

If you want to know the status of all your agents, they need to be logged in to a measured ACD. Then you can get their status in BCMS or CMS.

List agent will show staffed and unstaffed agents.

September 20th, 2007, 01:10 PM	#1 (permalink)
zurc524 Join Date: Sep 2007 Posts: 10	Definity G3R IP Agent Techs, Is there a command to tell how many IP Agent or IP users are active? Thanks,

September 21st, 2007, 10:33 AM	#2 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,318	Re: Definity G3R IP Agent If you are looking for how many are assigned, display capacity to see how many are assigned and how many more can be used. If you want to know the status of all your agents, they need to be logged in to a measured ACD. Then you can get their status in BCMS or CMS. If you want to know how many IP phones are off hook at a given time, I do not know a way to do that without statusing each one. __________________ Marty Retired Avaya DSIC tech

September 21st, 2007, 10:35 AM	#3 (permalink)
zurc524 Join Date: Sep 2007 Posts: 10	Re: Definity G3R IP Agent Thanks for all the help Marty.

September 21st, 2007, 06:09 PM	#4 (permalink)
phone guy Join Date: Sep 2007 Posts: 15	Re: Definity G3R IP Agent Do a list registered , sort by product ID, then count the IP agents.

September 27th, 2007, 03:47 PM	#5 (permalink)
Lecivius PBXtech SILVER 25+ posts Join Date: Sep 2007 Posts: 56	Re: Definity G3R IP Agent Also Display Sys Cust (page 5 I believe) will give a snapshot of how many of each are logged in.

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