James-c

Hi all,
I am trying to get Avaya IP Softphone working with our IP406 box. When I try to connect to the server using my extension I get the phone logged out as it should, but then I get this error message.

Your login attempt was unsuccessful. The application was unable to initialize the windows local network resources. Restart the application then try logging in again. If teh problem persists, restart windows.

I have tried this on two different PCs and tried accessing different numbers but get the same response each time.

I also tried logging in to the phone for direct control but I get an error from this too.
The phone is a 4620 and when I try to log in the phone sees the request and I have to press # to confirm the login. Once this is done the phone comes up with "An error was identified in Avaya IP Softphone. Restart windows and try to log in again".
I also suggests I contact Avaya support but I have contacted them previously and in Australia they are totally hopless.

Sorry this is so long.