Routing a attedant console/switchboard to a normal extension

Virgin Voicey · October 16th, 2006, 07:23 AM

Hi all

Hmmmmmm, I want to do the following.......if my switchboard is busy or not answering for it to route to a predefined dn.

I tried to setup a hunt group which in turn was pointing to a coverage and remote covergae path containing the dn.........It doesn't want to route or break out from the Switchboard vector........

When looking at the attedant group I see there is no where that one can stipulate a Coverage Path..........

Can one then Route a incoming call from a switchboard if not answered for a pre-determined amount of rings or when busy to a normal DN ????????

Thnak you in advance

Anton
Virgin Voicey

Virgin Voicey · October 16th, 2006, 07:25 AM

Let me know if you need additional detail and I'll gladly supply....this thing has been boggeling my mind for more than a day now

MissT · October 25th, 2006, 01:12 PM

You know? My attendant console here asked for the same thing, along the lines of, hey, I'm not answering, can calls be routed into a general voice mailbox. I looked for a coverage path, didn't find one on the attendant form anywhere. Then again, I'm only a basic admin at best.

I'm still looking around...this is on a G3Si system running R6 - Intuity Audix 4.1.

October 16th, 2006, 07:23 AM	#1 (permalink)
Virgin Voicey Join Date: Oct 2006 Posts: 2	Routing a attedant console/switchboard to a normal extension Hi all Hmmmmmm, I want to do the following.......if my switchboard is busy or not answering for it to route to a predefined dn. I tried to setup a hunt group which in turn was pointing to a coverage and remote covergae path containing the dn.........It doesn't want to route or break out from the Switchboard vector........ When looking at the attedant group I see there is no where that one can stipulate a Coverage Path.......... Can one then Route a incoming call from a switchboard if not answered for a pre-determined amount of rings or when busy to a normal DN ???????? Thnak you in advance Anton Virgin Voicey

October 16th, 2006, 07:25 AM	#2 (permalink)
Virgin Voicey Join Date: Oct 2006 Posts: 2	Re: Routing a attedant console/switchboard to a normal extension Let me know if you need additional detail and I'll gladly supply....this thing has been boggeling my mind for more than a day now

October 25th, 2006, 01:12 PM	#3 (permalink)
MissT Join Date: Mar 2006 Posts: 5	Re: Routing a attedant console/switchboard to a normal extension You know? My attendant console here asked for the same thing, along the lines of, hey, I'm not answering, can calls be routed into a general voice mailbox. I looked for a coverage path, didn't find one on the attendant form anywhere. Then again, I'm only a basic admin at best. I'm still looking around...this is on a G3Si system running R6 - Intuity Audix 4.1. __________________ ------- Miss T Avaya Grasshopper Admin

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