Avaya Enhanced Maintenance

mikek · October 11th, 2004, 11:53 AM

* Coverage for Avaya, Nortel, Siemens, Rolm, Toshiba
* Nationwide coverage
* Spare parts, phones and crash kit on site
* Guaranteed 2 hour on site response times (most areas)
* Enhanced Network Management System (95% of alarms cleared remotely, immediate notification via live call, cell, e-mail or pager based on alarm type)
* Free 24 hour help desk staffed by Tier 3/4 Engineers (NO QUEUES)
* No horizon for software version
* Scheduled preventive maintenance visits (Clean switch, check voltages, clear any alarms, back up switch and V-mail and keep copy off site for Disaster Recovery purposes)
* Fortune 500 references
* Savings from 20 - 50%
*Single point of contact - Assigned National Account Manager
*Weekly call from National Accounts Manager

*Nationwide system sales, Installation, site surveys.

Please contact me if you would like a quote for your systems.

jd1966 · January 17th, 2005, 09:57 AM

What is the availability of services in Nebraska (Omaha)??

October 11th, 2004, 11:53 AM	#1 (permalink)
mikek Join Date: Sep 2004 Posts: 2	Enhanced Maintenance * Coverage for Avaya, Nortel, Siemens, Rolm, Toshiba * Nationwide coverage * Spare parts, phones and crash kit on site * Guaranteed 2 hour on site response times (most areas) * Enhanced Network Management System (95% of alarms cleared remotely, immediate notification via live call, cell, e-mail or pager based on alarm type) * Free 24 hour help desk staffed by Tier 3/4 Engineers (NO QUEUES) * No horizon for software version * Scheduled preventive maintenance visits (Clean switch, check voltages, clear any alarms, back up switch and V-mail and keep copy off site for Disaster Recovery purposes) * Fortune 500 references * Savings from 20 - 50% Single point of contact - Assigned National Account Manager Weekly call from National Accounts Manager Nationwide system sales, Installation, site surveys. Please contact me if you would like a quote for your systems. Last edited by mikek; January 6th, 2006 at 05:09 PM. Reason: Adding Services*

January 17th, 2005, 09:57 AM	#2 (permalink)
jd1966 Join Date: Sep 2003 Posts: 3	Re: Avaya Enhanced Maintenance What is the availability of services in Nebraska (Omaha)??

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