tek

I bought a remote access card on e-bay... all gray label and tuned off my acs unit, inserted the card, and turned the power on again. Now my green light does not illuminate. Regardless if I have the card inserted or not. Have I corrupted the software? I had acs 6.0.
The card has these numbers on the back:

12G3 RAC R581.5/DSL84.1 700191323X

The power supply seems to be OK. I here relays clicking when I plug it in.

redG

Putting in the card wouldn't have fried it, powering off and on could have, though.

Is it a true R6 or an upgraded older CPU? Look at the serial number: the first few characters will indicate the vintage. A true R6 will still be under warranty from your source.

Have you done some simple troubleshooting to verify the CPU is the culprit? If you're running a 5 slot carrier, back out all the modules except the CPU from the backplane 2 inches and power up. If the CPU fires up, it's one of the expansion modules bringing the system down (more likely than a bad CPU). If you have a straight backup/restore card, power it back down, insert the backup card, then power up again and back it up before going any further. Then power down, remove the backup card and put it away for future use. Reinsert the slot 1 module along with the CPU and power up again. Repeat, adding slot 2, then 3 then 4 until you isolate the offending module. If it won't fire up with all modules backed out, remove the CPU from the carrier and power directly from the power cord plugged into the back of the CPU. Be aware that if the CPU power supply is fried, powering it directly make make it smoke.

That should get your problem isolated for repair purposes.

PBXtech.info

 

kegephart

The remote access card that you bought (12G3) is for a release 5 ACS. To upgrade to a release 6 you need a 12G4. I have had ACS's lock up on me like that several times, such as the one you stated. There is no return for your ACS in my experience. The reason it happened was not because of this, as you can downgrade from 6 to 5 if you wanted to. Did you los epower during the first startup with this card? If you do not complete the firmware upgrade, sometimes they tend to "Lock up." Are you aware that those silver cards can only be used once? The first time power is applied to the ACS with the card plugged in, the ACS goes through a series of red and green flashes. Depending upon your previous release, that determines the length of time the process takes to update the flash memory (less than a minute). Just before the update is complete, the PCMCIA card registers with the ACS and then the firmware is erased from the PCMCIA card. Once that process is complete, the card can only be used for that unit for remote access, but it can be used on any ACS unit for backup/restore.The firmware is lost and cannot be reused. So I am just curious, why did you buy this card from EBAY? Was it sold as new or used?