R6 PC Administration

phonegeek · August 14th, 2003, 07:10 PM

Has anyone here tried to use the PC Administration software for R6 systems? I cannot seem to get connected to the system. I dial x76 & the modems seem to talk but I never get a password prompt?

Phone dude · August 14th, 2003, 08:08 PM

Have you been able to connect using the older software with a different acs? I have NEVER been able to connect to an acs. Same thing as you, modems talk, but never a password prompt.

early · September 2nd, 2003, 03:27 PM

Did either of you establish a password from st 10 or 11 first?

phonegeek · September 2nd, 2003, 03:39 PM

Yes, I did set up a password, but as I said, the system never even prompts me for a password?

smithermang · September 2nd, 2003, 03:49 PM

Are you going thru operator assisted or auto attendant?

Phone dude · September 2nd, 2003, 04:59 PM

I have tried every way to connect at every speed. I have also tried every release of an ACS. I connect to a Legend and Magix using both local and remote. I set up the admin password as my name at first I would get connected and it would ask for a password, but never complete the "hello" process. Now it loses connection right away, and never asks for a password.

phonegeek · September 2nd, 2003, 06:16 PM

This sounds just like what I have experienced? I have only tried to connect directly, not through an Auto-att or Operated Assist. I too can connect to Legend & Magix with no problem. Just this ACS R6 that is giving me trouble. If anyone here get's it to work...I would sure appreciate knowing how!

Phone dude · September 27th, 2003, 04:42 PM

UPDATE. I just got the R6 software and tried to connect to a R4 remotely. Got it to work 1 time. Can conect locally, but it takes a number of tries. I did try it on a brand new R6 and can get in locally every time.

phonegeek · September 28th, 2003, 06:20 PM

I talked to TSO about this...they said "it's a known issue" & left it at that! I have also discovered that the software doesn't like WinXP, works OK on a Win98 & probabaly on a Win2000 machine?

Phone dude · September 28th, 2003, 06:35 PM

I am running XP...

phonegeek · September 28th, 2003, 06:49 PM

I too am running XP & haven't been able to get connected to an R6 processor yet?

avayatech · March 3rd, 2004, 10:24 AM

Quote:

Originally Posted by phonegeek

I too am running XP & haven't been able to get connected to an R6 processor yet?

remove any older version of the software from your machine.

operator assist doesn't work.

direct dial is what you should use.

jjoffice1 · April 2nd, 2004, 04:11 PM

Hello:
I recently installed a messaging R6.0 and have not been able to setup the PC Administration using HyperTerminal. I am using the rs232 port connection as directed in the manual. When I configure HyperTerminal as directed in the book 19200, 8, none, 1, none, the messaging module does not prompt for a logon. I have tried the other configuration as specified in the read me: 38400, 8, none, 1, none, but still no go. Does anyone know if this process actually works, or am I doing something wrong?

Cephas · April 5th, 2004, 03:00 PM

Quote:

Originally Posted by phonegeek

Has anyone here tried to use the PC Administration software for R6 systems? I cannot seem to get connected to the system. I dial x76 & the modems seem to talk but I never get a password prompt?

I too have never been able to get this work, and just recently heard that if you use an EXTERNAL modem at YOUR end (instead of the internal modem on your laptop) you should be good to go. Haven't tried it yet though (remote partner access not terribly high on my priority list). If someone has an external modem handy and wants to give it a go, let us all know.

Cheers,

Cephas

Phone dude · April 15th, 2004, 05:28 PM

I can connect to them by using an external modem. For some reason all the computers modems that I have, are not cmpatible with the modem in the ACS.

August 14th, 2003, 07:10 PM	#1 (permalink)
phonegeek Join Date: Jul 2003 Posts: 10	R6 PC Administration Has anyone here tried to use the PC Administration software for R6 systems? I cannot seem to get connected to the system. I dial x76 & the modems seem to talk but I never get a password prompt?

August 14th, 2003, 08:08 PM	#2 (permalink)
Phone dude PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 294 Blog Entries: 1	Have you been able to connect using the older software with a different acs? I have NEVER been able to connect to an acs. Same thing as you, modems talk, but never a password prompt. __________________ www.telemanuals.com

September 2nd, 2003, 04:59 PM	#6 (permalink)
Phone dude PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 294 Blog Entries: 1	I have tried every way to connect at every speed. I have also tried every release of an ACS. I connect to a Legend and Magix using both local and remote. I set up the admin password as my name at first I would get connected and it would ask for a password, but never complete the "hello" process. Now it loses connection right away, and never asks for a password. __________________ www.telemanuals.com

September 27th, 2003, 04:42 PM	#8 (permalink)
Phone dude PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 294 Blog Entries: 1	UPDATE. I just got the R6 software and tried to connect to a R4 remotely. Got it to work 1 time. Can conect locally, but it takes a number of tries. I did try it on a brand new R6 and can get in locally every time. __________________ www.telemanuals.com

September 28th, 2003, 06:35 PM	#10 (permalink)
Phone dude PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 294 Blog Entries: 1	I am running XP... __________________ www.telemanuals.com

Remove advertisements Sponsored links
PBXtech.info Advertisement

September 2nd, 2003, 03:27 PM	#3 (permalink)
early PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 28	Did either of you establish a password from st 10 or 11 first?

September 2nd, 2003, 03:39 PM	#4 (permalink)
phonegeek Join Date: Jul 2003 Posts: 10	Yes, I did set up a password, but as I said, the system never even prompts me for a password?

September 2nd, 2003, 03:49 PM	#5 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	Are you going thru operator assisted or auto attendant?

September 2nd, 2003, 06:16 PM	#7 (permalink)
phonegeek Join Date: Jul 2003 Posts: 10	This sounds just like what I have experienced? I have only tried to connect directly, not through an Auto-att or Operated Assist. I too can connect to Legend & Magix with no problem. Just this ACS R6 that is giving me trouble. If anyone here get's it to work...I would sure appreciate knowing how!

September 28th, 2003, 06:20 PM	#9 (permalink)
phonegeek Join Date: Jul 2003 Posts: 10	I talked to TSO about this...they said "it's a known issue" & left it at that! I have also discovered that the software doesn't like WinXP, works OK on a Win98 & probabaly on a Win2000 machine?

September 28th, 2003, 06:49 PM	#11 (permalink)
phonegeek Join Date: Jul 2003 Posts: 10	I too am running XP & haven't been able to get connected to an R6 processor yet?

April 2nd, 2004, 04:11 PM	#13 (permalink)
jjoffice1 Join Date: Apr 2004 Posts: 1	Re: R6 PC Administration Hello: I recently installed a messaging R6.0 and have not been able to setup the PC Administration using HyperTerminal. I am using the rs232 port connection as directed in the manual. When I configure HyperTerminal as directed in the book 19200, 8, none, 1, none, the messaging module does not prompt for a logon. I have tried the other configuration as specified in the read me: 38400, 8, none, 1, none, but still no go. Does anyone know if this process actually works, or am I doing something wrong?

April 15th, 2004, 05:28 PM	#15 (permalink)
Phone dude PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 294 Blog Entries: 1	Re: R6 PC Administration I can connect to them by using an external modem. For some reason all the computers modems that I have, are not cmpatible with the modem in the ACS.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Avaya Site Administration v2	kik	Definity Servers	4	August 5th, 2008 08:17 AM
remote Administration	ksola	IP Office	2	March 16th, 2005 01:27 PM
Defiinity Site Administration	Earwig	Definity Servers	8	October 27th, 2004 01:12 PM
Where to find intuity audix remote administration software	trafficlight	Merlin Systems	4	May 22nd, 2004 12:29 PM
BRI Station administration	REYNOLDS	Definity Servers	1	January 13th, 2004 01:23 PM