Stevep

I have an older partner system (AT&T).
Today, for no apperant reason, there is one extension where you can't hear anything. I have swapped phones, cords, etc. all to no success.

I can pick up a line and it will dial out, but I hear no dial tone or voice on the line. I suspect this a wiring issue? Does that make sense?

All wires run through the walls and there has been no changes.
I'm pulling out my hair!

Thanks,

Steve

TouchToneTommy

If the "voice" pair is open, you will have lights and display, but no sound.

Take the telephone, with it's line cord, back to the control unit. Unplug the connecting cord for that extension number, and plug the phone directly into the system. If it works there, you have a wiring problem. If it doesn't work at the control unit, and another working phone also doesn't, the extension port on the control unit has gone bad, and you need to connect the jack to a new extension number.

PBXtech.info

 

Stevep

Thanks for the quick reply. I'll try it this weekend and let you know.

krubin

Partner phones use 2 wires!

1. talk
1. power

if you take a single line phone and plug it in do you have talk? or anything?

there might be a wire short

take the phone plug directly into system

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Avaya premier BusinessPartner (ACA,ACS,ACE)
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Westi

Krubin: Partner phones use 4 wires, analog phones use 2 wires and the partner system has hybrid ports that can use either one, the partner phones use the first pair for voice communication the second pair is for power and for data.

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Joe W.

FHandw; ACS

if you can't be good, be good at it

twill

Is it a single line or a multiline phone? Have you tried dialing the number from another phone? What happens? If it is a single line phone, is there a chance that it is "looped" to another phone? If so the other phone may be off the hook, which would give you "dead air". If you pick up the handset and dial, you will hear it, but it doesn't go anyplace because the line is already active. Do a "status station" and see if it says "in service/off hook" or something similar. Also, shorted wires/pins on the jack could produce a similar situation.

PBXtech.info

 

Westi

twill
good one but the command, status station doesn't work on partners, youhave been dealing with Definity for to long . Partners can only see on auto dial buttons if the extension is in use. But worth a shot anyways

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Joe W.

FHandw; ACS

if you can't be good, be good at it

twill

Oops, sorry! It has been a while! LOL I still would be interested to know if it is an analog or a digital phone though. If it is analog, there could still be a phone sharing the extension and has been left of the hook. Or as I said the pins in the jack could be touching, or even a damaged line cord. Any of these could cause a line to be "open".

Phone dude

To test this correctly, plug the phone directly into the port on the Partner system(As TTT sais). If it works, then there is a wiring problem, test your cabling. If it does not work, then try a different port. It could be the port went bad or the phone did as well.

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