Partner "General Mailbox"

mnickasch · February 10th, 2004, 06:37 PM

Is it possible to set up a "general mailbox" that is accessable by all of the users from any phone? The equipment is an Avaya Partner ACS 6.0 with a PC Voice Messaging Card (i believe R3.0). Here' s what I mean. We have a night auto-attendant (acivated by night service) that allows for DXD and allows the caller to wait for voicemail. The AA then transfers the call to ext.10, which goes to voicemail. However, the voicemail is the attendant's VM, not a general VM for the whole business. So, is it possible for the AA to transfer directly to a VM box by pressing a number or by waiting on the line instead of transfering to ext.10? Thanks in advance.

- Matthew

avayatech · March 3rd, 2004, 10:30 AM

Quote:

Originally Posted by mnickasch

Is it possible to set up a "general mailbox" that is accessable by all of the users from any phone? The equipment is an Avaya Partner ACS 6.0 with a PC Voice Messaging Card (i believe R3.0). Here' s what I mean. We have a night auto-attendant (acivated by night service) that allows for DXD and allows the caller to wait for voicemail. The AA then transfers the call to ext.10, which goes to voicemail. However, the voicemail is the attendant's VM, not a general VM for the whole business. So, is it possible for the AA to transfer directly to a VM box by pressing a number or by waiting on the line instead of transfering to ext.10? Thanks in advance.

- Matthew

no - it will only be able to transfer to ext 10. upgrade your vmail to partner messaging R6 for more features.

February 10th, 2004, 06:37 PM	#1 (permalink)
mnickasch Registered User Join Date: Dec 2003 Posts: 7	Partner "General Mailbox" Is it possible to set up a "general mailbox" that is accessable by all of the users from any phone? The equipment is an Avaya Partner ACS 6.0 with a PC Voice Messaging Card (i believe R3.0). Here' s what I mean. We have a night auto-attendant (acivated by night service) that allows for DXD and allows the caller to wait for voicemail. The AA then transfers the call to ext.10, which goes to voicemail. However, the voicemail is the attendant's VM, not a general VM for the whole business. So, is it possible for the AA to transfer directly to a VM box by pressing a number or by waiting on the line instead of transfering to ext.10? Thanks in advance. - Matthew

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