Nawty End Users

chuan · October 26th, 2006, 11:29 AM

Hi All,

I have a satellite location using a MICS with two DS Trunk cards. The end users are grabbing dial tone, then placing the lines on hold so that they don't have to answer incoming calls. Their managers, who are in my building, are getting complaints from patients who haven't been able to get through for days or weeks. Is there any way to either have the system drop a line once it goes high 'n' dry in the CO? I'm pretty sure there isn't a way for me to solve this short of going over with a big stick, but the boss asked for help, so here I am...

Thanks!

Mike Evans
Good Sam Hospital Telecom

skidbump · October 27th, 2006, 08:08 AM

Hunt groups...take trunks assign to hg take lines away from tely and BAM no longer be able to place calls/trunks on hold unless they ring into hg

chuan · October 27th, 2006, 08:12 AM

Good call...now let me see if I can talk the boss into it. For whatever reason, they like to have every lijne appear on every set. Kinda defeats the purpose of the system, but I guess they're still used to the old KV sets...

THANKS!

skidbump · October 27th, 2006, 08:55 AM

1A2 went out in late 80's early 90's and is a obsolete programming option

chuan · October 27th, 2006, 09:08 AM

Tell me about it. I try to break their old ways of thinking, but I'm the "new guy" and they tend to stick with what they're used to... I'll change them eventually!

oozenoz · October 27th, 2006, 01:56 PM

Quote:

Originally Posted by chuan

Good call...now let me see if I can talk the boss into it. For whatever reason, they like to have every lijne appear on every set. Kinda defeats the purpose of the system, but I guess they're still used to the old KV sets...

THANKS!

Not at all familiar with your system, but I'll ask anyway. :D

is there way to give them the illusion that the lines still appear on the phone? eg., assume you have 5 CO lines and you point those trunks into a single hunt group. The hunt group has 5 members also, which just happen to be bridged appearances on the phones of the people taking the calls... they'd never know the difference other than not being able to go off-hook and keep the position held.

October 26th, 2006, 11:29 AM	#1 (permalink)
chuan Join Date: Jul 2006 Posts: 19	Nawty End Users Hi All, I have a satellite location using a MICS with two DS Trunk cards. The end users are grabbing dial tone, then placing the lines on hold so that they don't have to answer incoming calls. Their managers, who are in my building, are getting complaints from patients who haven't been able to get through for days or weeks. Is there any way to either have the system drop a line once it goes high 'n' dry in the CO? I'm pretty sure there isn't a way for me to solve this short of going over with a big stick, but the boss asked for help, so here I am... Thanks! Mike Evans Good Sam Hospital Telecom __________________ Respectfully, Mike Evans Telecom Specialist Catholic Helath Services

October 27th, 2006, 08:08 AM	#2 (permalink)
skidbump PBXtech SILVER 25+ posts Join Date: Nov 2003 Posts: 27	Re: Nawty End Users Hunt groups...take trunks assign to hg take lines away from tely and BAM no longer be able to place calls/trunks on hold unless they ring into hg

October 27th, 2006, 08:12 AM	#3 (permalink)
chuan Join Date: Jul 2006 Posts: 19	Re: Nawty End Users Good call...now let me see if I can talk the boss into it. For whatever reason, they like to have every lijne appear on every set. Kinda defeats the purpose of the system, but I guess they're still used to the old KV sets... THANKS! __________________ Respectfully, Mike Evans Telecom Specialist Catholic Helath Services

October 27th, 2006, 08:55 AM	#4 (permalink)
skidbump PBXtech SILVER 25+ posts Join Date: Nov 2003 Posts: 27	Re: Nawty End Users 1A2 went out in late 80's early 90's and is a obsolete programming option

October 27th, 2006, 09:08 AM	#5 (permalink)
chuan Join Date: Jul 2006 Posts: 19	Re: Nawty End Users Tell me about it. I try to break their old ways of thinking, but I'm the "new guy" and they tend to stick with what they're used to... I'll change them eventually! __________________ Respectfully, Mike Evans Telecom Specialist Catholic Helath Services

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