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July 14th, 2003, 10:11 AM
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#1 (permalink) |
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Join Date: Jul 2003
Posts: 159
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What is Norstar PRELUDE & CINPHONY ACD?
First off, ACD stands for Automatic Call Distribution. The Norstar system has 3 levels of ACD systems; PRELUDE, CINPHONY 1 and CINPHONY II ( These systems range from 5 to 80 ACD Agents)
ACD performs 6 basic operations for every incoming ACD call: *Directs Call to a Group *Checks Routing Table *Executes Routing Commands *Checks Group Overflow Table *Distributes Call to Agent *Tracks Call Data for Reports  |
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