T7316 sets on 8x24 DR5 - internal autodial no indication

payton · January 15th, 2004, 02:40 PM

We have a customer with an 8x24 DR5 software (SP30MUJ11). We installed some T7316 sets which seem to work fine. We cannot get the internal autodial keys to indicate if the user is on the phone for certain keys though. On the bottom 16 indicator keys, keys 11,13,15 and 17,19,21 (top three each side) work fine, but the keys 1-5 and 6-10 (bottom 5 each side) will not show when the programmed station is off-hook or in use. The customer has tried several different stations, same thing. Yet if he programs DND for eg it works fine. So it seems that those bottom keys will not work with this feature on the software and the T7316 sets. Has anyone else experienced this problem? Could it be a telephone revision issue?
Any responses are appreciated.

skidbump · January 15th, 2004, 03:45 PM

as they said in other forum...it may work but its not supported... it may come up in maint as 7310 but it is not a 7310 and if nortel says its not compatible then you are SOL

January 15th, 2004, 02:40 PM	#1 (permalink)
payton PBXtech GOLD 100+ posts Join Date: Apr 2003 Posts: 121	T7316 sets on 8x24 DR5 - internal autodial no indication We have a customer with an 8x24 DR5 software (SP30MUJ11). We installed some T7316 sets which seem to work fine. We cannot get the internal autodial keys to indicate if the user is on the phone for certain keys though. On the bottom 16 indicator keys, keys 11,13,15 and 17,19,21 (top three each side) work fine, but the keys 1-5 and 6-10 (bottom 5 each side) will not show when the programmed station is off-hook or in use. The customer has tried several different stations, same thing. Yet if he programs DND for eg it works fine. So it seems that those bottom keys will not work with this feature on the software and the T7316 sets. Has anyone else experienced this problem? Could it be a telephone revision issue? Any responses are appreciated.

January 15th, 2004, 03:45 PM	#2 (permalink)
skidbump PBXtech SILVER 25+ posts Join Date: Nov 2003 Posts: 27	Re: T7316 sets on 8x24 DR5 - internal autodial no indication as they said in other forum...it may work but its not supported... it may come up in maint as 7310 but it is not a 7310 and if nortel says its not compatible then you are SOL

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