E-cas

cbrown · July 1st, 2003, 11:06 AM

I have installed E-cas when I worked for Lucent (It was called Merlin Reporter at the time manufactured by Veramark) It's good for basic call accounting info.
It is not good for any type of call center info (agent reporting).

smithermang · July 3rd, 2003, 08:46 AM

You are correct. eCas only reports on the terminating extension. There is a product for Merlin Magix called TASKE Call Center Management. I'm still learning on this product, but it looks very interesting. If anyone has this product please let me know how it is working for you.

tele234 · July 3rd, 2003, 09:11 AM

If you turn on station to station recording you will get call center information, however you will have so much data that you can not use the reports, Vermark is working on the problem..

July 1st, 2003, 11:06 AM	#1 (permalink)
cbrown Join Date: Jul 2003 Posts: 2	E-cas I have installed E-cas when I worked for Lucent (It was called Merlin Reporter at the time manufactured by Veramark) It's good for basic call accounting info. It is not good for any type of call center info (agent reporting). __________________ Tina Brown Telecommunications NJM

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
Problem with CAS Protocol	murali	Definity Servers	1	October 28th, 2004 08:18 PM
RSP question on S8700 CM 2.0	fataldata	Definity Servers	2	October 1st, 2004 01:56 PM
CAS protocol With Dialogic	dmouge	Definity Servers	7	June 17th, 2003 03:44 AM

July 3rd, 2003, 08:46 AM	#2 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	You are correct. eCas only reports on the terminating extension. There is a product for Merlin Magix called TASKE Call Center Management. I'm still learning on this product, but it looks very interesting. If anyone has this product please let me know how it is working for you.

Remove advertisements Sponsored links
PBXtech.info Advertisement

July 3rd, 2003, 09:11 AM	#3 (permalink)
tele234 PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 94	If you turn on station to station recording you will get call center information, however you will have so much data that you can not use the reports, Vermark is working on the problem..

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)