Merlin Reporting

dlgouse · July 1st, 2003, 08:09 AM

Anyone have any information on the reporting capabilites of the Merlin systems. I don't seem to recall many, if any. Thanks in advance

Den

smithermang · July 1st, 2003, 08:10 AM

Avaya has a product called Call Reporter.

dlgouse · July 1st, 2003, 08:13 AM

I suppose this is an additional piece of software available for a charge and not built into the system

smithermang · July 1st, 2003, 08:17 AM

Exactly. It is software. The reports are not very pretty, but it does the job. Some customers like Infortel for Windows. The reports are pretty, but it can be a pain to get working. I recommend ECAS.

dlgouse · July 1st, 2003, 08:19 AM

Thaks for the information my friend. This seems to be a pretty useful board. Glad I got the information to register this morning. Not sure how that happened but I'm glad just the same.

dlgouse · July 16th, 2003, 01:36 PM

Does anyone have any expierence with the TASKE Call Center Management Toolbox. I determined that the system is in fact a Magix. Appears to be able to generate the reports needed for franchise reprting similar to the a real Centerview CMS.

smithermang · July 17th, 2003, 08:08 AM

I haven't installed it. I am still waiting.

dlgouse · July 17th, 2003, 08:17 AM

Is the wait state due to delivery or time constraints in your schedule? Just curious. Don't want to get excited about a product and then not be able to get delivery. How was the cost of the product compared to E-Cas?

smithermang · July 17th, 2003, 08:19 AM

My iss has been time constraints in my schedule. You can call 613-596-2533. This is the number to TASKE and I'm sure they can answer aal of your questions.

dlgouse · July 17th, 2003, 08:22 AM

Thanks a lot my froend. Really appreciate the information.

smithermang · July 17th, 2003, 08:24 AM

I just found an new number. 1-877-77Taske for eastX6020 for west x6410

July 1st, 2003, 08:09 AM	#1 (permalink)
dlgouse PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 52	Merlin Reporting Anyone have any information on the reporting capabilites of the Merlin systems. I don't seem to recall many, if any. Thanks in advance Den

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July 1st, 2003, 08:10 AM	#2 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	Avaya has a product called Call Reporter.

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July 1st, 2003, 08:13 AM	#3 (permalink)
dlgouse PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 52	I suppose this is an additional piece of software available for a charge and not built into the system

July 1st, 2003, 08:17 AM	#4 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	Exactly. It is software. The reports are not very pretty, but it does the job. Some customers like Infortel for Windows. The reports are pretty, but it can be a pain to get working. I recommend ECAS.

July 1st, 2003, 08:19 AM	#5 (permalink)
dlgouse PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 52	Thaks for the information my friend. This seems to be a pretty useful board. Glad I got the information to register this morning. Not sure how that happened but I'm glad just the same.

July 16th, 2003, 01:36 PM	#6 (permalink)
dlgouse PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 52	Does anyone have any expierence with the TASKE Call Center Management Toolbox. I determined that the system is in fact a Magix. Appears to be able to generate the reports needed for franchise reprting similar to the a real Centerview CMS.

July 17th, 2003, 08:08 AM	#7 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	I haven't installed it. I am still waiting.

July 17th, 2003, 08:17 AM	#8 (permalink)
dlgouse PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 52	Is the wait state due to delivery or time constraints in your schedule? Just curious. Don't want to get excited about a product and then not be able to get delivery. How was the cost of the product compared to E-Cas?

July 17th, 2003, 08:19 AM	#9 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	My iss has been time constraints in my schedule. You can call 613-596-2533. This is the number to TASKE and I'm sure they can answer aal of your questions.

July 17th, 2003, 08:22 AM	#10 (permalink)
dlgouse PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 52	Thanks a lot my froend. Really appreciate the information.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

July 17th, 2003, 08:24 AM	#11 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	I just found an new number. 1-877-77Taske for eastX6020 for west x6410