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Old March 14th, 2005, 10:56 AM   #1 (permalink)
Stan Lee
 
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Half the phone work and the other half are dead

I have a merlin classic and half the phones are not working and the other half are. I have a extra card to swap out with the bad card. Do I need to do anything else beside shut down the system and replace the card?
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Old March 14th, 2005, 01:56 PM   #2 (permalink)
dsavoie
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Re: Half the phone work and the other half are dead

After replacing the card, you may need to do a system renumber in order for the switch to recognize the card. I've done it without a sys renumber, sometimes it will work without it and sometimes not. All a sys renumber does is force the switch to recognize all the cards. Be sure to power down the switch first though.
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Old March 14th, 2005, 02:31 PM   #3 (permalink)
Stan Lee
 
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Re: Half the phone work and the other half are dead

How do I so a system renumber?
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Old March 15th, 2005, 01:13 AM   #4 (permalink)
TouchToneTommy
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Re: Half the phone work and the other half are dead

A Merlin Classic won't require a board renumber (Classic is Avaya's "spin" on the control units pre-Merlin Plus)

Just power down, remove the old board, install the new board, power up and cross your fingers.
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Old March 15th, 2005, 01:38 PM   #5 (permalink)
Stan Lee
 
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Re: Half the phone work and the other half are dead

OK now i replaced the card and all the phones have lights but some have dial tone. So i put it back on the old card.
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