4412D+ message light won't display

mmuntel · February 3rd, 2005, 02:26 PM

I have a Merlin MAgix system, and when I get a voice mail message, my message light on my phone will not light up. Nor will the display indicate that I have a new message. i've swapped phones and the same thing is occuring. What am I missing?

Thanks.

TouchToneTommy · February 3rd, 2005, 07:34 PM

Could be a couple of things. I'm assuming that since you've got a Magix system, you also have Merlin Messaging (it's always good to state what equipment you're using).

If it's only your extension that has the problem, the "phone status" of your mailbox may be set to "without a phone", meaning that the system won't bother trying to light up your message light when you get a message. Log into the system administrator's mailbox, 2 for extensions, dial your extension number, and listen to the prompts for "phone ststus", see how your extension is set, and set it to "with a phone" if necessary.

If it's everyone's extension, check to be sure that all voice mail ports are "rotary enabled", found in SPM under the Extensions menu.

BOFH_2 · April 24th, 2008, 08:27 AM

this is a Godsend. I did not know about this until today. The solution was perfect.

February 3rd, 2005, 02:26 PM	#1 (permalink)
mmuntel Join Date: Sep 2004 Posts: 4	4412D+ message light won't display I have a Merlin MAgix system, and when I get a voice mail message, my message light on my phone will not light up. Nor will the display indicate that I have a new message. i've swapped phones and the same thing is occuring. What am I missing? Thanks.

February 3rd, 2005, 07:34 PM	#2 (permalink)
TouchToneTommy PBXtech SILVER 25+ posts Join Date: May 2003 Posts: 78	Re: 4412D+ message light won't display Could be a couple of things. I'm assuming that since you've got a Magix system, you also have Merlin Messaging (it's always good to state what equipment you're using). If it's only your extension that has the problem, the "phone status" of your mailbox may be set to "without a phone", meaning that the system won't bother trying to light up your message light when you get a message. Log into the system administrator's mailbox, 2 for extensions, dial your extension number, and listen to the prompts for "phone ststus", see how your extension is set, and set it to "with a phone" if necessary. If it's everyone's extension, check to be sure that all voice mail ports are "rotary enabled", found in SPM under the Extensions menu.

April 24th, 2008, 08:27 AM	#3 (permalink)
BOFH_2 Join Date: Apr 2008 Posts: 1	Re: 4412D+ message light won't display this is a Godsend. I did not know about this until today. The solution was perfect.

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