Legend Paging Problem

smithermang · June 20th, 2003, 11:19 AM

Here is the situation:
Users call an extension from an analog phone. They get the users voicemail. They then switchhook flash to page the person to call them. What happens next is the voicemail system is conferenced over the paging system.
Does anyone have a solution other than telling the user to wait a few seconds before paging. Thanks!

Phone dude · June 23rd, 2003, 08:34 PM

They probably are doing it too soon. I thought you had to press * then switch-hook to conference, but stranger things have happened.

smithermang · June 24th, 2003, 08:02 AM

It must be a telecommunication gremlin.

TouchToneTommy · June 28th, 2003, 04:16 PM

Have them press "**9" to force the Voice Mail to disconnect before flashing and paging. Better yet, make them HANG UP, and WAIT before going off hook and dialing the paging code.

smithermang · June 30th, 2003, 07:59 AM

Thanks alot. I appreciate the help!

smithermang · June 30th, 2003, 08:40 AM

Will **9 work if the customer does not have Merlin Messaging?

phoneguy15 · June 30th, 2003, 03:45 PM

Yes.

-Todd

smithermang · June 30th, 2003, 04:07 PM

Thanks alot for the information!

uptime · July 21st, 2003, 09:46 PM

**9 will not work on some Voicemail systems, like Amanda on Legend or VoiceGate or Active Voice.

June 20th, 2003, 11:19 AM	#1 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	Legend Paging Problem Here is the situation: Users call an extension from an analog phone. They get the users voicemail. They then switchhook flash to page the person to call them. What happens next is the voicemail system is conferenced over the paging system. Does anyone have a solution other than telling the user to wait a few seconds before paging. Thanks!

June 23rd, 2003, 08:34 PM	#2 (permalink)
Phone dude Moderator Join Date: Jun 2003 Posts: 367 Blog Entries: 1	They probably are doing it too soon. I thought you had to press * then switch-hook to conference, but stranger things have happened. __________________ www.telemanuals.com Unlimited Manual Downloads for $4/month

June 30th, 2003, 03:45 PM	#7 (permalink)
phoneguy15 Join Date: Jun 2003 Posts: 4	Yes. -Todd __________________ Todd

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June 24th, 2003, 08:02 AM	#3 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	It must be a telecommunication gremlin.

June 28th, 2003, 04:16 PM	#4 (permalink)
TouchToneTommy PBXtech SILVER 25+ posts Join Date: May 2003 Posts: 88	Have them press "**9" to force the Voice Mail to disconnect before flashing and paging. Better yet, make them HANG UP, and WAIT before going off hook and dialing the paging code.

June 30th, 2003, 07:59 AM	#5 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	Thanks alot. I appreciate the help!

June 30th, 2003, 08:40 AM	#6 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	Will **9 work if the customer does not have Merlin Messaging?

June 30th, 2003, 04:07 PM	#8 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	Thanks alot for the information!

July 21st, 2003, 09:46 PM	#9 (permalink)
uptime Registered User Join Date: Jul 2003 Posts: 1	**9 will not work on some Voicemail systems, like Amanda on Legend or VoiceGate or Active Voice.

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