drrools

Hi
i am a new office manager for a doctors office we have a merlin legend r5 with intuity audix r4.5 and i like to add and change some mail boxs but you have to login and i dont have the passwords we have the manual and the last office manager wrote diwn the pws but they dont work they are sa,vm but dose not work but the last office manager was fired and i think she chage them how do i reset them ? can it be done? ???
Thank You
Patty Brown

Cephas

sa and vm are two possible login's - not login=sa password=vm. Is there anything written down in the same area that might be a password for either of those logins?

Failing that, pw's can be changed but you'll need a higher level of access. Avaya can do it for you if you are ready to pay. If you get ahold of whoever installed the intuity, they may be able to supply you with the password for the "craft" login, which allows you to do almost anything.

Or, use this as a good excuse to upgrade to what you REALLY want - IP Office :)


Good luck.

PBXtech.info

 

drrools

Hi
yes the vm and sa are two diffrent logins and i still have no luck any body help me???????????



Thanks

mevans

if you can't get a hold of the tech. or the company that install it you will have to call Avaya to reset it but get ready to pay $$$$$$$$$$$$$$$$ thats the only way am sorry.

t3guy

call 18002422121 ext 15456 This will get you to AVAYA. Cost is about 300 dollars.