trafficlight

Hi
we have a intuity audix r4.5 with a merlin legend and not every person with a phone has a mail box so when you are a auto menu or in the vm system and try to transfer to ext 160 the vm says invaild ext
so when we try to change the transfer in the system preminters the vm says this ans the manal
here it says from the manual

(digits transfers calls only if the destination
number has the same number of digits as AUDIX
extensions. You must instruct the TSC to change
this field to digits.)


Thanks
Bobby

Cephas

So what's your question, trafficlight?

If you want additional people to have mailboxes, type "add sub"


Peter

PBXtech.info

 

trafficlight

Hi
Thanks for the reply

No i dont wont to add more subs..... i wont the system to transfer to any ext in merlin legend
but wen i try to set it to do that in system perminiters to digets it says contact tsc to do that
what is a tsc?

Cephas

that would be Avaya - it's telling you you can't change whatever you are trying to change.


In order to allow callers to transfer to extensions that don't have mailboxes, go ahead and create mailboxes for those extensions, but don't give them call answer priveleges.

Peter

tele234

to change that field you MUST have craft level password.. So get ready to call TSO.. only they can change it if you dont have craft ( and you most likely DONT )

trafficlight

Yes i have the craft password will that work?

PBXtech.info

 

tele234

if you have craft you should be able to change that feature.. It can be confusing.. so good luck, I think you want to be enhance transfer.. Been long time..