800 number not ringing on console

tek · April 8th, 2004, 11:02 AM

We have a Merlin Magix 3.0, and a PRI used for all outgoing Long distance and incoming from two phone numbers and an 800 number. According to AT&T they are sending the 800 number over the T-1 on the correct DNIS. The 800 number rings for 8 rings and then our Day AutoAttendant answers. The 800 number does NOT ring on our console but our regular incoming numbers do. Is this a Dial Plan Routing thing where I select the Megacom800 service? We are being sent 4 digits. Before the T-1 the 800 number was being forwarded to our main number. Should it go back that way? TIA for any help. I seem to come up with the odd-ball problems.

Cephas · April 12th, 2004, 02:46 PM

Quote:

Originally Posted by tek

We have a Merlin Magix 3.0, and a PRI used for all outgoing Long distance and incoming from two phone numbers and an 800 number. According to AT&T they are sending the 800 number over the T-1 on the correct DNIS. The 800 number rings for 8 rings and then our Day AutoAttendant answers. The 800 number does NOT ring on our console but our regular incoming numbers do. Is this a Dial Plan Routing thing where I select the Megacom800 service? We are being sent 4 digits. Before the T-1 the 800 number was being forwarded to our main number. Should it go back that way? TIA for any help. I seem to come up with the odd-ball problems.

Personally I wouldn't bother with the services - set an entry in your dial plan routing table to "Any Service", pattern=the 4 digits AT&T is sending when 800# dialed, expected digits 4, delete digits 4, add digits =your consoles extension number.

Cephas

April 8th, 2004, 11:02 AM	#1 (permalink)
tek Registered User Join Date: Dec 2003 Posts: 114	800 number not ringing on console We have a Merlin Magix 3.0, and a PRI used for all outgoing Long distance and incoming from two phone numbers and an 800 number. According to AT&T they are sending the 800 number over the T-1 on the correct DNIS. The 800 number rings for 8 rings and then our Day AutoAttendant answers. The 800 number does NOT ring on our console but our regular incoming numbers do. Is this a Dial Plan Routing thing where I select the Megacom800 service? We are being sent 4 digits. Before the T-1 the 800 number was being forwarded to our main number. Should it go back that way? TIA for any help. I seem to come up with the odd-ball problems.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
ec500	rod1248	Definity Servers	3	December 6th, 2005 07:39 PM
Console Question	Earwig	Definity Servers	1	October 12th, 2005 12:32 PM
IP403 Magic number not found	gkludt	IP Office	5	June 6th, 2005 03:23 PM
800 number roll over	payton	The Lounge	3	September 9th, 2003 03:26 PM
Assigning the number of rings for the Automated Attendant	Andrew	Norstar systems	0	July 18th, 2003 10:26 AM

Remove advertisements
PBXtech.info Advertisement	Sponsored links

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)