kpritchard

Hi! I am trying desperately to integrate these two systems. We were very happy running merlin messaging until the board died and instead of buying a new one,my boss hauled out an old audix she bought on ebay with no documentation. I have most of it setup but am having a problem as all incoming calls are being picked up by the audix and we do not get a chance to answer... Is there some setting for a daelay so that I can tell the system to wait until 4 rings for the audix to answer... I appreciate any help as this is driving me crazy!!! Magix R3.0 and Audix Map5p.

DUDE

speed of answer in this case is controlled by the magix and specific trunk routing instructions.

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Phone dude

I am assuming that you have the lines in group 770. If so, take them out and make group 771 and put the lines into this group and make it a time based overflow into 770. Base your time on 3.5 seconds a ring. Usually 15 seconds works good.

kpritchard

I surely appreciate your help with this. I had something pretty close to this set up and it did not work. I tried exactly what you said and I am still having the same problem. I really think it is a setting that needs to be changed or set up in the Audix. I am able to answer the phone if I can snag the call before the Audix gets it which is at the end of the first ring. I have no prior experience with the Audix and this is a learning experience, to say the least...

Phone dude

Here is a cut-n-paste of a job aid that I use when initially setting up Merlin Messaging.:

1. If there are extensions that will be members of this Group Calling, select how the calls will be routed. CIRCULAR, LINEAR, MOST IDLE, GROUP RING (Only Available in Merlin Magix R3)

Select SysProgram=>Start=>Extensions=>More=>Grp Calling=>Hunt Type=>

Enter the Calling Group Number=> ENTER

Select Type=>ENTER

2. If the call is overflowing to another group or voice mail after a threshold is reached,

* Select Grp Calling=>Overflow

Enter the Calling Group Number=> ENTER

Enter the extension number of delayed call handling group number to overflow to (usually 770 for Voice Mail)=>ENTER

* If there is going to be a maximum amount of calls waiting before a call is sent to the delayed call handling group
Select NUMBER BASED OVERFLOW (This is how many calls should wait on the queue before overflowing to another Calling Group or Voice Mail) 99 is the Highest Setting. =>Enter

* If there is going to be a maximum amount of time that calls will be waiting before a call is sent to the delayed call handling group

TIME BASED OVERFLOW (This is the amount of second a call should wait before overflowing to another Calling Group or Voice Mail) Each ring usually takes 5 seconds=>Enter

NOTE: If information is put in both NUMBER BASED OVERFLOW and TIME BASED OVERFLOW, the system overflows depending of the first threshold reached.

3. If there are going to the MEMBERS as part of this GROUP. Members are extensions that are going to answer the calls for this group.

Grp Calling=>MEMBERS

Enter extension number of delayed call handling group=>ENTER

Enter Pool or Line Number=>ENTER=>BACK


4. If Lines/Pools need to be assigned, this procedure guides you through assigning the Pools to Delayed Call Handling Group

Grp Calling=>Line/Pool

Enter extension number of delayed call handling group=>ENTER

Enter Pool or Line Number=>ENTER=>BACK

5. Grp Calling=>More=>Group Type

Select whether this is an AUTO LOGIN, AUTO LOGOUT, INTEGRATED VMI or GENERIC VMI (Used for Voice Mail Setup)


Ok. This is all good, but I still do not understand. Give me an actual setup


SETTING UP AN ACTUAL DELAY
Description: A Group of extensions will handle calls. If more than 30 seconds are reached, the call is sent to an Automated Attendant. This is assuming that the Voice Mail Calling Group is 770.

1. Select SysProgram=>Start=>Extensions=>More=>Grp Calling=>Hunt Type=>
780=> ENTER=>LINEAR=>ENTER

2. Grp Calling=>MEMBERS=>780=>Enter extensions =>ENTER
Continue entering all the ports and hit BACK when done

3. Grp Calling=>OVERFLOW=>780=>ENTER=>770=>ENTER=>NUMBER BASED OVERFLOW=>99=>TIME BASED OVERFLOW=>30=>BACK

4. Grp Calling=>More=>Group Type=>780=>AUTO LOGIN

Cephas

If your group settings are all correct, check in centralized programming for the analog ports you are using and make sure there are no ringing buttons - be they coverage or (more likely) line or pool buttons with ringing activated.

Cephas

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