acaste4246

I was wondering if anyone has experienced an issue with an Option 81 with the symptom of outside callers to a call center 800# can not hear the representative, but the representative can hear the caller?

• the 800# points to an internal DN that has been programmed to 9 different phones
• The users on each of the 9 phones are experiencing similar problems
• The problem has appeared on incoming calls from different area codes
• On one occasion a call came in to a separate call center on a different 800#, was transferred internally and then the issue presented itself
• Customer said issue has been going on for about a week

Any help would be greatly appreciated.

Thanks

acaste

mojoagogo

Does your system contain FIJI cards? I had chased an issue like this that only happened when calls crossed from group 0 to group 1 and replacing the FIJI card (Nortel known issue) solved the problem

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