effloyd

Is it safe to remove a 2250 console? Is the 2250 a necessary piece of equipment? How do you remove it?

Colin

what are you going to do with your in/coming calls ? i have a 3904 as a CAP


Remove the console TN's in LD12.
In LD15 change the ATDN from 0 to a spare
number & the NIT to the CAP phone.
Either create a queue, DN 0, in LD23 - MWC = YES & NCFW = the M3904 DN,
or create an SCR key on the M3904, DN = 0. Probably would work
better if you made the NIT DN an ACD queue & the M3904 an agent.
Then you still get to set a night answer point with NCFW prompt + delay
messages if required

PBXtech.info

 

effloyd

We already have all incoming calls going to a queue. The console hasn't been used for months now. I just wasn't sure what would happen if I disconnected it. The queue has the after hours recordings setup. Anything else I should worry about?

Colin

nope thats it,,, take a print of the TN's ( just in case you ever need to put it back ) and file it.
disable the TN's and check the calls are going where they should,
when you are sure it's all ok , out the TN's

hsantos

So what would be the step by step to remove a console and replace it by a 3904???