matthew.gulino

I need to setup an ACD with NCFW. So far, it works PERFECTLY from an internal call (I can dial the ACDN from my desk phone), but ANY attempt to dial the acd direct from outside our system seems to hunt it to our voice mail. For instance, the ACD is 6139. If I dial XXX-XXX-6139. I get routed to a voicemail box that doesn't exist. If I dial 6139 from my desk phone I get forwarded to the specified NCFW. Any thoughts?

Thanks, appreciate all the help!

Matthew Gulino

Colin

check you IDC table in LD 49
the DDI # may not be defined there

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oozenoz

you might just want to make certain you aren't doing any sort of number conversion on the inbound path that may be catching the DDI pattern (sorry but i forget which load that is, haven't touched a meridian in quite some time)

can you print out the programming for the acdn and paste it into the thread?

__________________
- calvin

lretrievers

Is this consistantly happening or intermittantly? The other thing to start looking at is how the call is coming in, is it coming in on a PRI; T-1? There has also been some conversion problems coming in on digital spans from people that are using Vonage phones, or other IP phones from their home.

jhmccoy

I am assuming that you are programming the NCFW to call an outside number with your BARS access code (9 normally) and then the number you want to route the call to. Change the programming so that you use the route access code instead of the BARS access code.

You could also be looking at a TARG and TGAR problem. Make sure the TGAR of the trunks that the call comes in on is at least as high as the TAGR of the route tha call in being routed out on. TGAR and TARG work something like NCOS and FRL only instead of restricting a set they are used to restrice trunk to trunk access which is what you are doing when you forward a incomming call back out of your system.

Senyor_Tone

What is the value of your NCFW and its function inside the VM system?

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