deimos

Hello.

I am not expert in Nortel Systems but I have a problem.

We have connect several years ago a CTConnect Server to a Nortel Meridian PBX via Symposium.

I was working fine until last summer. In this summer we have change the version in both systems (Meridian and Symposium) and now the system is woring for several days but finally our CTI programs is hanging-up.

The system enables you to connect for several times and It doesn't show you any problem but suddenly the system doesn't enable you to connect because you have a session in use (previusly we have deassign the channel with out problem).

The way to resolve the problem is restarting the CTConnect Server. I have ask for any solution to Callware (our CTConnect local distributor in Spain) but it didn't find any problem and they had toll us that maybe the problem is produced by the version change.

Could anybody tell me anything about this?

Thank you in advanced.

deimos :shame:

Senyor_Tone

Do you have a copy of your old data both in Meridian and Symposium, especially ISSP information? From there you can see if there was patch before that need to be re-install. Maybe that patch makes your PABX behave well, but during the upgrade it was not put back by the installer.

PBXtech.info

 

oozenoz

How long do your applications work before they start acting up?

Longshot - Is the CTC server service running when you restart the server - or are you just rebooting the box without checking the status of the service?

CTC requires a hardware key to activate it - on earlier versions, it was a parallel port adapter. If the key is not in place, CTC services will start but automatically shut down after a fixed time. Make certain the hardware key is in place, and if it is, that it is not damaged in some way.

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- calvin