Checking Voice Mail nortel

AnnettesDayIsUg · March 14th, 2006, 03:12 PM

One more question and I am done for the day ..I think. I have a customer who wants to check voicemail outside of the office possibly from her cell

what are the steps in letting her know how to do this?

jhmccoy · March 15th, 2006, 08:16 AM

I am assuming that this is for Meridian Mail.

You should have a DID set up as the Meridian Mail access number and the user would call this number and the system will ask for their mailbox number and password.

You can also have the user call their own phone number and when the call is forwarded to their voice mailbox they can press " * 8 1 " and they will be promped for the mailbox number and password.

when you access Meridian Mail from an outside number (cell phone, etc.) the prompts are the same as they are when you call from your desk phone.

AnnettesDayIsUg · March 15th, 2006, 10:38 AM

no it is call pilot sorry about that

pdulfo · March 15th, 2006, 11:06 AM

:devil:

Senyor_Tone · April 12th, 2006, 04:18 PM

It does not matter either call pilot or mermail. just map the SDN in call pilot (VSDN in mermail) for voice messaging to a DID number or if you have a direct line that can be dedicated for this purpose via ATDN in LD 14.

Or as what mentioned on the previous post, wait to be prompted by voice messaging system, then press *81.

March 14th, 2006, 03:12 PM	#1 (permalink)
AnnettesDayIsUg Join Date: Mar 2006 Posts: 4	Checking Voice Mail nortel One more question and I am done for the day ..I think. I have a customer who wants to check voicemail outside of the office possibly from her cell what are the steps in letting her know how to do this?

March 15th, 2006, 08:16 AM	#2 (permalink)
jhmccoy PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 61	Re: Checking Voice Mail nortel I am assuming that this is for Meridian Mail. You should have a DID set up as the Meridian Mail access number and the user would call this number and the system will ask for their mailbox number and password. You can also have the user call their own phone number and when the call is forwarded to their voice mailbox they can press " * 8 1 " and they will be promped for the mailbox number and password. when you access Meridian Mail from an outside number (cell phone, etc.) the prompts are the same as they are when you call from your desk phone.

March 15th, 2006, 10:38 AM	#3 (permalink)
AnnettesDayIsUg Join Date: Mar 2006 Posts: 4	Re: Checking Voice Mail nortel no it is call pilot sorry about that __________________ Annette:devil:

March 15th, 2006, 11:06 AM	#4 (permalink)
pdulfo Join Date: Aug 2005 Posts: 4	Re: Checking Voice Mail nortel :devil:

April 12th, 2006, 04:18 PM	#5 (permalink)
Senyor_Tone Join Date: Apr 2006 Posts: 18	Re: Checking Voice Mail nortel It does not matter either call pilot or mermail. just map the SDN in call pilot (VSDN in mermail) for voice messaging to a DID number or if you have a direct line that can be dedicated for this purpose via ATDN in LD 14. Or as what mentioned on the previous post, wait to be prompted by voice messaging system, then press *81.

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