Setting a Phone to Call Forward From the Opt 11 Terminal

mrose77 · December 18th, 2005, 12:51 PM

I was wondering if there was a way to place a set to call forward from an Opt 11 VT terminal? I had a request from a customer who wanted his phone forwarded, but no one was in the office to press the CFW button twice. If there was a way to do it via a TTY session, I could have dialed into our Opt 11 from home. Thanks!

Mark

Colin · December 18th, 2005, 03:37 PM

Yes, it is possible but it requires a couple of features to be set up.

The Meridian 1 has a Remote Call Forward feature (RCFW) but it is primarily for internal use.

It can be used from external numbers if the Direct Inward System Access (DISA) feature is available on the switch.
DISA in no longer a standard feature on release 25 software and above. It is now an option. This is due to the possibility that the feature may be used by dial through fraudsters.

This is not the same as Direct Dialling In (DDI), which you probably use at present.

DISA is a password protected, gateway into the Meridian 1, which allows the external user to effectively become an extension user with most of the usual features being available to them.

This includes dialling out of the switch over the PSTN or an internal network. Remote Call Forward is one of the features supported.

DISA is setup in LD 24, 16 14

mrose77 · December 18th, 2005, 03:41 PM

Thanks for the info. I will have to look and see if we have the option (this switch was just updated to V4R5.

Mark

December 18th, 2005, 12:51 PM	#1 (permalink)
mrose77 Join Date: Nov 2005 Posts: 7	Setting a Phone to Call Forward From the Opt 11 Terminal I was wondering if there was a way to place a set to call forward from an Opt 11 VT terminal? I had a request from a customer who wanted his phone forwarded, but no one was in the office to press the CFW button twice. If there was a way to do it via a TTY session, I could have dialed into our Opt 11 from home. Thanks! Mark

December 18th, 2005, 03:37 PM	#2 (permalink)
Colin PBXtech SILVER 25+ posts Join Date: Feb 2004 Posts: 86	Re: Setting a Phone to Call Forward From the Opt 11 Terminal Yes, it is possible but it requires a couple of features to be set up. The Meridian 1 has a Remote Call Forward feature (RCFW) but it is primarily for internal use. It can be used from external numbers if the Direct Inward System Access (DISA) feature is available on the switch. DISA in no longer a standard feature on release 25 software and above. It is now an option. This is due to the possibility that the feature may be used by dial through fraudsters. This is not the same as Direct Dialling In (DDI), which you probably use at present. DISA is a password protected, gateway into the Meridian 1, which allows the external user to effectively become an extension user with most of the usual features being available to them. This includes dialling out of the switch over the PSTN or an internal network. Remote Call Forward is one of the features supported. DISA is setup in LD 24, 16 14

December 18th, 2005, 03:41 PM	#3 (permalink)
mrose77 Join Date: Nov 2005 Posts: 7	Re: Setting a Phone to Call Forward From the Opt 11 Terminal Thanks for the info. I will have to look and see if we have the option (this switch was just updated to V4R5. Mark

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