davidl36

I have a site which has an option 11c. The power was removed from the system last night. When power was restored this monring they cannot dial out but they can receive calls. I can hear the pabx getting a line out but it does not send dtmf digitis. How can I check to see if the dtmf tone generate is working
any help appreciated.

ameritel

The card NTDK20 which is the processor is a TDS and DTR sender can you dial out from digital phones?? analog phones ? have you checked the trunks

PBXtech.info

 

davidl36

There is dial tone on all lines. I can hear the pabx select a line but no digits are sent to the line.I have programmed a new line and you get the same thing. The cls as default didn't give me dtr but dip. I could hear the system dial on the exchange side it dialled decadic but hung up after 3 digits. I have done a stat 32 00 all the dtrs are idle

rdbrace

Disable the DTMF/TDS Card pull it out give it 5 seconds push it back in and reenable test for DTMF.

MarkBellot

Did you replace the trunk card? They are very to sensitive power surges. Especially when configured as DID.

davidl36

I have replace the trunk card I still the same problem. Calls can still be received on the system to the programmed extns.

PBXtech.info

 

MarkBellot

Do you get TRKxxx errors when the call fails? Are the lines ground start?

davidl36

I have fixed the problem the customer is getting another system nortel was going to charge a huge amount of money to fix the problem reloading the software. The customer has decided to install a second hand panasonic system. thanks for you help