SPN's Not working on Option 61c

niemannl · April 8th, 2005, 01:52 PM

1 of my options 61c (rel 23) that the spn I created (511) is not working as well as a previous spn (711) is not working. There is no DN / DSC / COT etc of 51 or greater. When the site dials 511 it rings Once and then hangs up. The 866 number is a florida only number but it doesn't work no matter what number is there. I try to trac the dialing TN when they are trying it but the call terminates to quickly and unfortunatly I am in a different state. Any Ideas?

SPN 511
FLEN 0
RLI 51
SDRR NONE
ITEI NONE

RLI 51
ENTR 0
LTER NO
ROUT 0
TOD 0 ON 1 ON 2 ON 3 ON
4 ON 5 ON 6 ON 7 ON
CNV NO
EXP NO
FRL 0
DMI 51
FCI 0
FSNI 0
OHQ NO
CBQ NO
ISET 0
MFRL 0

DMI 51
DEL 3
INST 18665113352
CTYP NCHG

mjamm · April 8th, 2005, 02:25 PM

Try setting your FLEN to (3)

niemannl · April 8th, 2005, 02:40 PM

No go, with the FLEN = 3 it still rings once and terminates the call

niemannl · April 8th, 2005, 03:04 PM

REQ: prt
TYPE: dn
TYPE DNB
CUST 0
DN 511
DATE
PAGE
DES

SCH0881

NO ACT SINCE NO DATE

mjamm · April 8th, 2005, 06:00 PM

Can you print your RDB for Route 0

mjamm · April 8th, 2005, 07:12 PM

Actually I was just playing around with this too... I either had to dial the ACOD to the route and 511 or you have to dial (9) before the 511 to activate BARS... At least thats how it worked for me.

I would get the busy too when trying 3-digit dialing as you discribed.

matthew517 · April 9th, 2005, 08:37 AM

Try by passing the bars by using your trunk access code of the route and dial the number in fla. If the call goes thru then the issue is in your bars. If it doesn't then the carrier has it blocked. And you will need to open a ticket with you telco provider. I don't under stand why you would build it that way. It seems like a lot of unneeded programing. I would just have built a spn with 1866 and had it go out my local route. I don't see why you would block toll free numbers. Looking at your DMI try adding a 9 before the 1866

niemannl · April 11th, 2005, 10:10 AM

At all these locations we are the telco provider to the apartment complexes, 9 is automatically. Since we are providing residential service we are being required by the state of florida to setup the 511 as a valid DN and then pulse out the 1866 number. If the customers dial the 1866 number from thier phones the call is passed on and reaches it intended location.

TYPE RDB
CUST 00
ROUT 0
DES 201T1ZFJCVLFLBWD
TKTP DID
SAT NO
RCLS EXT
DTRK YES
DGTP PRI
ISDN YES
MODE PRA
IFC NI2
CBCR NO
SBN NO
PNI 00001
NCNA NO
NCRD NO
CHTY BCH
CPFXS YES
BCOT 0
INTC NO
DSEL VOD
PTYP PRI
AUTO NO
DNIS NO
ICOG IAO
RANX NO
SRCH LIN
TRMB YES
STEP
ACOD 4600
TCPP NO
PII NO
TARG 01
CLEN 1
BILN NO
OABS
INST
ICIS YES
TIMR ICF 512
OGF 512
EOD 1920
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
NBS 2048
NBL 4096
TFD 0
DRNG NO
CDR NO
MUS YES
MRT 5
MR NO
RACD NO
EQAR NO
OHQ NO
OHQT 00
PLEV 2
MCTS NO

PAGE 002

ALRM NO
ART 0
SGRP 0
AACR NO

REQ: ltm
CUST 0
ROUT 0

TYPE TLS
TKTP DID
ROUT 0
DES 201T1ZFJCVLFLBWD
TN 008 01 MBER 1 ISDN
TN 008 02 MBER 2 ISDN
TN 008 03 MBER 3 ISDN
TN 008 04 MBER 4 ISDN
TN 008 05 MBER 5 ISDN
TN 008 06 MBER 6 ISDN
TN 008 07 MBER 7 ISDN
TN 008 08 MBER 8 ISDN
TN 008 09 MBER 9 ISDN
TN 008 10 MBER 10 ISDN
TN 008 11 MBER 11 ISDN
TN 008 12 MBER 12 ISDN
TN 008 13 MBER 13 ISDN
TN 008 14 MBER 14 ISDN
TN 008 15 MBER 15 ISDN
TN 008 16 MBER 16 ISDN
TN 008 17 MBER 17 ISDN
TN 008 18 MBER 18 ISDN
TN 008 19 MBER 19 ISDN
TN 008 20 MBER 20 ISDN
TN 008 21 MBER 21 ISDN
TN 008 22 MBER 22 ISDN
TN 008 23 MBER 23 ISDN
TN 024 01 MBER 24 DID
TN 024 02 MBER 25 DID/ISDN
TN 024 03 MBER 26 DID/ISDN
TN 024 04 MBER 27 DID/ISDN
TN 024 05 MBER 28 DID/ISDN
TN 024 06 MBER 29 DID/ISDN
TN 024 07 MBER 30 DID/ISDN
TN 024 08 MBER 31 DID/ISDN
TN 024 09 MBER 32 DID/ISDN
TN 024 10 MBER 33 DID/ISDN
TN 024 11 MBER 34 DID/ISDN
TN 024 12 MBER 35 DID/ISDN
TN 024 13 MBER 36 DID/ISDN
TN 024 14 MBER 37 DID/ISDN
TN 024 15 MBER 38 DID/ISDN
TN 024 16 MBER 39 DID/ISDN
TN 024 17 MBER 40 DID/ISDN
TN 024 18 MBER 41 DID/ISDN
TN 024 19 MBER 42 DID/ISDN
TN 024 20 MBER 43 DID/ISDN
TN 024 21 MBER 44 DID/ISDN
TN 024 22 MBER 45 DID/ISDN
TN 024 23 MBER 46 DID/ISDN
TN 024 24 MBER 47 LOCAL
TN 026 01 MBER 48 DID/ISDN
TN 026 02 MBER 49 DID/ISDN
TN 026 03 MBER 50 DID/ISDN
TN 026 04 MBER 51 DID/ISDN
TN 026 05 MBER 52 DID/ISDN
TN 026 06 MBER 53 DID/ISDN
TN 026 07 MBER 54 DID/ISDN
TN 026 08 MBER 55 DID/ISDN
TN 026 09 MBER 56 DID/ISDN
TN 026 10 MBER 57 DID/ISDN
TN 026 11 MBER 58 DID/ISDN
TN 026 12 MBER 59 DID/ISDN

PAGE 002

TN 026 13 MBER 60 DID/ISDN
TN 026 14 MBER 61 DID/ISDN
TN 026 15 MBER 62 DID/ISDN
TN 026 16 MBER 63 DID/ISDN
TN 026 17 MBER 64 DID/ISDN
TN 026 18 MBER 65 DID/ISDN
TN 026 19 MBER 66 DID/ISDN
TN 026 20 MBER 67 DID/ISDN
TN 026 21 MBER 68 LOCAL

jhmccoy · April 11th, 2005, 10:53 AM

Looking at your post it does not look like 511 is a vaild DN on your system so if a user dials 511 it will not go to BARS unless they dial the AC1 (9 ?) first. You can program 511 as a phantom or ACD and have it DCFW (for phantom) of NCFW (for ACD) to 9511. this will route the call to BARS and your SPN for 511 should work.

matthew517 · April 11th, 2005, 11:45 AM

Do a enhanced trace in ld 80 and see what the switch is out pulsing.

April 8th, 2005, 01:52 PM	#1 (permalink)
niemannl Join Date: Apr 2005 Posts: 10	SPN's Not working on Option 61c 1 of my options 61c (rel 23) that the spn I created (511) is not working as well as a previous spn (711) is not working. There is no DN / DSC / COT etc of 51 or greater. When the site dials 511 it rings Once and then hangs up. The 866 number is a florida only number but it doesn't work no matter what number is there. I try to trac the dialing TN when they are trying it but the call terminates to quickly and unfortunatly I am in a different state. Any Ideas? SPN 511 FLEN 0 RLI 51 SDRR NONE ITEI NONE RLI 51 ENTR 0 LTER NO ROUT 0 TOD 0 ON 1 ON 2 ON 3 ON 4 ON 5 ON 6 ON 7 ON CNV NO EXP NO FRL 0 DMI 51 FCI 0 FSNI 0 OHQ NO CBQ NO ISET 0 MFRL 0 DMI 51 DEL 3 INST 18665113352 CTYP NCHG

April 8th, 2005, 02:25 PM	#2 (permalink)
mjamm Join Date: Dec 2003 Posts: 24	Re: SPN's Not working on Option 61c Try setting your FLEN to (3)

April 8th, 2005, 02:40 PM	#3 (permalink)
niemannl Join Date: Apr 2005 Posts: 10	Re: SPN's Not working on Option 61c No go, with the FLEN = 3 it still rings once and terminates the call

April 8th, 2005, 03:04 PM	#4 (permalink)
niemannl Join Date: Apr 2005 Posts: 10	Re: SPN's Not working on Option 61c REQ: prt TYPE: dn TYPE DNB CUST 0 DN 511 DATE PAGE DES SCH0881 NO ACT SINCE NO DATE

April 8th, 2005, 06:00 PM	#5 (permalink)
mjamm Join Date: Dec 2003 Posts: 24	Re: SPN's Not working on Option 61c Can you print your RDB for Route 0

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April 8th, 2005, 07:12 PM	#6 (permalink)
mjamm Join Date: Dec 2003 Posts: 24	Re: SPN's Not working on Option 61c Actually I was just playing around with this too... I either had to dial the ACOD to the route and 511 or you have to dial (9) before the 511 to activate BARS... At least thats how it worked for me. I would get the busy too when trying 3-digit dialing as you discribed.

April 9th, 2005, 08:37 AM	#7 (permalink)
matthew517 PBXtech SILVER 25+ posts Join Date: Dec 2004 Posts: 27	Re: SPN's Not working on Option 61c Try by passing the bars by using your trunk access code of the route and dial the number in fla. If the call goes thru then the issue is in your bars. If it doesn't then the carrier has it blocked. And you will need to open a ticket with you telco provider. I don't under stand why you would build it that way. It seems like a lot of unneeded programing. I would just have built a spn with 1866 and had it go out my local route. I don't see why you would block toll free numbers. Looking at your DMI try adding a 9 before the 1866 Last edited by matthew517; April 9th, 2005 at 08:52 AM.

April 11th, 2005, 10:10 AM	#8 (permalink)
niemannl Join Date: Apr 2005 Posts: 10	Re: SPN's Not working on Option 61c At all these locations we are the telco provider to the apartment complexes, 9 is automatically. Since we are providing residential service we are being required by the state of florida to setup the 511 as a valid DN and then pulse out the 1866 number. If the customers dial the 1866 number from thier phones the call is passed on and reaches it intended location. TYPE RDB CUST 00 ROUT 0 DES 201T1ZFJCVLFLBWD TKTP DID SAT NO RCLS EXT DTRK YES DGTP PRI ISDN YES MODE PRA IFC NI2 CBCR NO SBN NO PNI 00001 NCNA NO NCRD NO CHTY BCH CPFXS YES BCOT 0 INTC NO DSEL VOD PTYP PRI AUTO NO DNIS NO ICOG IAO RANX NO SRCH LIN TRMB YES STEP ACOD 4600 TCPP NO PII NO TARG 01 CLEN 1 BILN NO OABS INST ICIS YES TIMR ICF 512 OGF 512 EOD 1920 NRD 10112 DDL 70 ODT 4096 RGV 640 FLH 510 GRD 896 SFB 3 NBS 2048 NBL 4096 TFD 0 DRNG NO CDR NO MUS YES MRT 5 MR NO RACD NO EQAR NO OHQ NO OHQT 00 PLEV 2 MCTS NO PAGE 002 ALRM NO ART 0 SGRP 0 AACR NO REQ: ltm CUST 0 ROUT 0 TYPE TLS TKTP DID ROUT 0 DES 201T1ZFJCVLFLBWD TN 008 01 MBER 1 ISDN TN 008 02 MBER 2 ISDN TN 008 03 MBER 3 ISDN TN 008 04 MBER 4 ISDN TN 008 05 MBER 5 ISDN TN 008 06 MBER 6 ISDN TN 008 07 MBER 7 ISDN TN 008 08 MBER 8 ISDN TN 008 09 MBER 9 ISDN TN 008 10 MBER 10 ISDN TN 008 11 MBER 11 ISDN TN 008 12 MBER 12 ISDN TN 008 13 MBER 13 ISDN TN 008 14 MBER 14 ISDN TN 008 15 MBER 15 ISDN TN 008 16 MBER 16 ISDN TN 008 17 MBER 17 ISDN TN 008 18 MBER 18 ISDN TN 008 19 MBER 19 ISDN TN 008 20 MBER 20 ISDN TN 008 21 MBER 21 ISDN TN 008 22 MBER 22 ISDN TN 008 23 MBER 23 ISDN TN 024 01 MBER 24 DID TN 024 02 MBER 25 DID/ISDN TN 024 03 MBER 26 DID/ISDN TN 024 04 MBER 27 DID/ISDN TN 024 05 MBER 28 DID/ISDN TN 024 06 MBER 29 DID/ISDN TN 024 07 MBER 30 DID/ISDN TN 024 08 MBER 31 DID/ISDN TN 024 09 MBER 32 DID/ISDN TN 024 10 MBER 33 DID/ISDN TN 024 11 MBER 34 DID/ISDN TN 024 12 MBER 35 DID/ISDN TN 024 13 MBER 36 DID/ISDN TN 024 14 MBER 37 DID/ISDN TN 024 15 MBER 38 DID/ISDN TN 024 16 MBER 39 DID/ISDN TN 024 17 MBER 40 DID/ISDN TN 024 18 MBER 41 DID/ISDN TN 024 19 MBER 42 DID/ISDN TN 024 20 MBER 43 DID/ISDN TN 024 21 MBER 44 DID/ISDN TN 024 22 MBER 45 DID/ISDN TN 024 23 MBER 46 DID/ISDN TN 024 24 MBER 47 LOCAL TN 026 01 MBER 48 DID/ISDN TN 026 02 MBER 49 DID/ISDN TN 026 03 MBER 50 DID/ISDN TN 026 04 MBER 51 DID/ISDN TN 026 05 MBER 52 DID/ISDN TN 026 06 MBER 53 DID/ISDN TN 026 07 MBER 54 DID/ISDN TN 026 08 MBER 55 DID/ISDN TN 026 09 MBER 56 DID/ISDN TN 026 10 MBER 57 DID/ISDN TN 026 11 MBER 58 DID/ISDN TN 026 12 MBER 59 DID/ISDN PAGE 002 TN 026 13 MBER 60 DID/ISDN TN 026 14 MBER 61 DID/ISDN TN 026 15 MBER 62 DID/ISDN TN 026 16 MBER 63 DID/ISDN TN 026 17 MBER 64 DID/ISDN TN 026 18 MBER 65 DID/ISDN TN 026 19 MBER 66 DID/ISDN TN 026 20 MBER 67 DID/ISDN TN 026 21 MBER 68 LOCAL

April 11th, 2005, 10:53 AM	#9 (permalink)
jhmccoy PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 61	Re: SPN's Not working on Option 61c Looking at your post it does not look like 511 is a vaild DN on your system so if a user dials 511 it will not go to BARS unless they dial the AC1 (9 ?) first. You can program 511 as a phantom or ACD and have it DCFW (for phantom) of NCFW (for ACD) to 9511. this will route the call to BARS and your SPN for 511 should work.

April 11th, 2005, 11:45 AM	#10 (permalink)
matthew517 PBXtech SILVER 25+ posts Join Date: Dec 2004 Posts: 27	Re: SPN's Not working on Option 61c Do a enhanced trace in ld 80 and see what the switch is out pulsing.

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