bcm400 crashing

Riccardino · February 17th, 2009, 05:36 PM

any advice anyone can give regarding crash prevention on BCM400???

call centre of about 45 seats, inbound and outbound, even the slightest crash causes major revenue losses.

Know very little about this system

martinyoung · February 18th, 2009, 12:00 PM

Phone systems are usually pretty stable once they are up and running.

If this system is crashing a lot that usually indicates there is a problem that needs fixing.

The best form of crash prevention is to call Nortel to find out what is wrong with the system.

I would also ask this question in the Nortel forum, you might get a better answer there.

Riccardino · February 20th, 2009, 09:52 AM

thank you,

how do Avaya systems compare to Nortel and what should we look at as an alternative to BCM400??

martinyoung · February 23rd, 2009, 03:04 PM

I know a BCM400 is a Nortel switch because I used Google to identify it, beyond that I have no idea what the capacity or capabilities of the switch are.

Rather than compare switches by a brand name, look for what you want it to do. How many phones, what features, will it have Internet access, etc. Once you have come up with your minimum configuration, give that to all the vendors in your area and let them sell you on their product.

Of course, as you can see from my avatar, I am biased toward Avaya.

Phone dude · March 9th, 2009, 08:25 PM

I am an Avaya guy, so my opinion is biased. BUT, I would not recommend any platform over another...I mean really, this day and age they pretty much all do the same as the next.

I would look into the technicians. If you have a crappy tech and crappy planning, no system is going to work the way you want.

bobnose · March 19th, 2009, 05:23 PM

You probably need to apply all the latest patches. What release is it?

Cavscout · December 19th, 2009, 11:27 AM

Patches or a failing HDD are the crux of the issue on your crashing BCM... And now that it is an Avaya product maybe you should call them :)

Phone dude · December 19th, 2009, 01:44 PM

lol, but technically it has only been Avayas for 29 hours. Follow the normal chains for now. Avaya has stated that nothing has changed and probably wont until February or so.

netnet · January 5th, 2010, 07:29 AM

bcm crashing ? how do u define ur bcm crashing ? what are the led situation ?
is it all led are not going steady or you cannot connect in oam port?

check !
power connection
patches
mbm card and config...
if the above is not stable this will cause ur crashing

always do backup for ur system and dont forget ur password...

martinyoung · January 5th, 2010, 10:47 AM

Since this thread is from last February I would hope he has solved his problem by now. :)

February 17th, 2009, 05:36 PM	#1 (permalink)
Riccardino Join Date: Feb 2009 Posts: 2	bcm400 crashing any advice anyone can give regarding crash prevention on BCM400??? call centre of about 45 seats, inbound and outbound, even the slightest crash causes major revenue losses. Know very little about this system

February 18th, 2009, 12:00 PM	#2 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,664	Re: bcm400 crashing Phone systems are usually pretty stable once they are up and running. If this system is crashing a lot that usually indicates there is a problem that needs fixing. The best form of crash prevention is to call Nortel to find out what is wrong with the system. I would also ask this question in the Nortel forum, you might get a better answer there. __________________ Marty Retired Avaya DSIC tech

February 20th, 2009, 09:52 AM	#3 (permalink)
Riccardino Join Date: Feb 2009 Posts: 2	Re: bcm400 crashing thank you, how do Avaya systems compare to Nortel and what should we look at as an alternative to BCM400??

February 23rd, 2009, 03:04 PM	#4 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,664	Re: bcm400 crashing I know a BCM400 is a Nortel switch because I used Google to identify it, beyond that I have no idea what the capacity or capabilities of the switch are. Rather than compare switches by a brand name, look for what you want it to do. How many phones, what features, will it have Internet access, etc. Once you have come up with your minimum configuration, give that to all the vendors in your area and let them sell you on their product. Of course, as you can see from my avatar, I am biased toward Avaya. __________________ Marty Retired Avaya DSIC tech

March 9th, 2009, 08:25 PM	#5 (permalink)
Phone dude Moderator Join Date: Jun 2003 Posts: 510 Blog Entries: 1	Re: bcm400 crashing I am an Avaya guy, so my opinion is biased. BUT, I would not recommend any platform over another...I mean really, this day and age they pretty much all do the same as the next. I would look into the technicians. If you have a crappy tech and crappy planning, no system is going to work the way you want. __________________ www.telemanuals.com Unlimited Manual Downloads for $4/month

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March 19th, 2009, 05:23 PM	#6 (permalink)
bobnose Join Date: Mar 2009 Posts: 4	Re: bcm400 crashing You probably need to apply all the latest patches. What release is it?

December 19th, 2009, 11:27 AM	#7 (permalink)
Cavscout PBXtech GOLD 100+ posts Join Date: Nov 2005 Posts: 153	Re: bcm400 crashing Patches or a failing HDD are the crux of the issue on your crashing BCM... And now that it is an Avaya product maybe you should call them :)

December 19th, 2009, 01:44 PM	#8 (permalink)
Phone dude Moderator Join Date: Jun 2003 Posts: 510 Blog Entries: 1	Re: bcm400 crashing lol, but technically it has only been Avayas for 29 hours. Follow the normal chains for now. Avaya has stated that nothing has changed and probably wont until February or so. __________________ www.telemanuals.com Unlimited Manual Downloads for $4/month

January 5th, 2010, 07:29 AM	#9 (permalink)
netnet Join Date: Jan 2010 Posts: 3	Re: bcm400 crashing bcm crashing ? how do u define ur bcm crashing ? what are the led situation ? is it all led are not going steady or you cannot connect in oam port? check ! power connection patches mbm card and config... if the above is not stable this will cause ur crashing always do backup for ur system and dont forget ur password...

January 5th, 2010, 10:47 AM	#10 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,664	Re: bcm400 crashing Since this thread is from last February I would hope he has solved his problem by now. :) __________________ Marty Retired Avaya DSIC tech

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