SMS notice of redundancy sent to call center staff

hawaiian · June 2nd, 2003, 11:42 AM

The UK based personal injury compensation firm, The Accident Group has filed for bankruptcy, and dismissed its entire 2,500 workforce - by sending them a text message.

"I must apologise for the nature of this call. I would have preferred to have done this on a face-to-face basis," said the message to staff of The Accident Group, which specialised in personal injury claims. "On the time scale available, this has not proved possible."

The staff were instructed to call a number, where a recorded message told them: "All staff who are being retained will be contacted today. If you have not been spoken to you are therefore being made redundant with immediate effect."

There have been instances of individuals being dismissed by SMS, but this is believed to be the first time that a mass redundancy has been announced this way.
http://www.cellular-news.com/story/8977.shtml

June 2nd, 2003, 11:42 AM	#1 (permalink)
hawaiian PBXtech GOLD 100+ posts Join Date: Apr 2003 Posts: 108	SMS notice of redundancy sent to call center staff The UK based personal injury compensation firm, The Accident Group has filed for bankruptcy, and dismissed its entire 2,500 workforce - by sending them a text message. "I must apologise for the nature of this call. I would have preferred to have done this on a face-to-face basis," said the message to staff of The Accident Group, which specialised in personal injury claims. "On the time scale available, this has not proved possible." The staff were instructed to call a number, where a recorded message told them: "All staff who are being retained will be contacted today. If you have not been spoken to you are therefore being made redundant with immediate effect." There have been instances of individuals being dismissed by SMS, but this is believed to be the first time that a mass redundancy has been announced this way. http://www.cellular-news.com/story/8977.shtml

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