Intuity Audix R4 Menu not appearing

romulus15 · April 13th, 2006, 09:50 AM

Hi folks. Just stumbled upon pbxtech and it has quite a bit of good info. I'm hoping there are some Intuity Audix people out there that might be able to help me.

We're an IT firm in New York State and were just given a Merlin Legend system with a MAP/5P box (with a Tandberg tape drive) with Intuity Audix R4.4 on it. Unfortunately, the old phone guys don't exist, so we don't have any passwords.

It appears that I have most of the tapes I need to reload the system, except for the Intuity AUDIX Voice Messaging System and System Announcements tapes. I assume that not having these tapes will present a problem. Anyone out there have them that I can copy? Willing to trade out some Legend components if necessary. Have way more than we'll ever need.

Anyway, I loaded the system onto a clean SCSI drive up to and including the Serial In-Band Switch Integration tape. The system comes up fine.

Everything appears normal except that I'm not getting any menu system. All the manuals that I've read say to log in as root and the main menu will come up. This just isn't happening. Is there a command that needs to be run that will let me bring up the menu? Or is the menu not coming up because the final two tapes arn't loaded yet?

Thanks for any help you can possibly provide.

~Max

martinyoung · April 13th, 2006, 11:42 AM

I don't have a tape and I don't work on Legends so I can't help you with either one of those concerns. But I do work on Intuity.

The title of the tape you are missing tells it all, "AUDIX Voice Messaging System and System Announcements". You are missing the voice messaging system.

One other point is that you will not log in as root, this gives you command line access to UNIX and Avaya will not grant that to anyone that is not an Avaya engineer.

And last, if you just acquired the phone system from another company, all you are entitled to is the hardware. The software does not transfer with the hardware. You must purchase that from Avaya yourself. If this was your system all along and you are now going to administer it yourself now, contact Avaya for the missing tape.

April 13th, 2006, 09:50 AM	#1 (permalink)
romulus15 Join Date: Apr 2006 Posts: 3	Intuity Audix R4 Menu not appearing Hi folks. Just stumbled upon pbxtech and it has quite a bit of good info. I'm hoping there are some Intuity Audix people out there that might be able to help me. We're an IT firm in New York State and were just given a Merlin Legend system with a MAP/5P box (with a Tandberg tape drive) with Intuity Audix R4.4 on it. Unfortunately, the old phone guys don't exist, so we don't have any passwords. It appears that I have most of the tapes I need to reload the system, except for the Intuity AUDIX Voice Messaging System and System Announcements tapes. I assume that not having these tapes will present a problem. Anyone out there have them that I can copy? Willing to trade out some Legend components if necessary. Have way more than we'll ever need. Anyway, I loaded the system onto a clean SCSI drive up to and including the Serial In-Band Switch Integration tape. The system comes up fine. Everything appears normal except that I'm not getting any menu system. All the manuals that I've read say to log in as root and the main menu will come up. This just isn't happening. Is there a command that needs to be run that will let me bring up the menu? Or is the menu not coming up because the final two tapes arn't loaded yet? Thanks for any help you can possibly provide. ~Max

April 13th, 2006, 11:42 AM	#2 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,435	Re: Intuity Audix R4 Menu not appearing I don't have a tape and I don't work on Legends so I can't help you with either one of those concerns. But I do work on Intuity. The title of the tape you are missing tells it all, "AUDIX Voice Messaging System and System Announcements". You are missing the voice messaging system. One other point is that you will not log in as root, this gives you command line access to UNIX and Avaya will not grant that to anyone that is not an Avaya engineer. And last, if you just acquired the phone system from another company, all you are entitled to is the hardware. The software does not transfer with the hardware. You must purchase that from Avaya yourself. If this was your system all along and you are now going to administer it yourself now, contact Avaya for the missing tape. __________________ Marty Retired Avaya DSIC tech

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