wildcattdw

Anyone familiar with Avaya Voice Portal? We just completed installing the software, and upgrading S8710 servers with CM 3.0, and Iam having some trouble bridging the gap between the two systems. I have added the stations to Communication Manager as 7434NDs, with IP stroked to Y. When I add the H.323 ports to Voice Portal (using one of my CLAN board's IP address as the GATEWAY) the ports go out of service. This may be because we are still working on the license file, so that isn't killing me yet, as long as I am understanding that part OK.

The biggest point of confusion is how I get the calls from CM to AVP. Our old Brooktrout IVR, and Audix use AAR hunt groups, and I just build a vector and say queue call to skill xxx. In order to do that, I have to set up agent IDs for the ports as AAS as well. I tried that stratagy, and when I attempted to add the agent ID, it errored stating I cannot have AAS Agent on IP softphone extension.

Suggestions?

wildcattdw

Good news... the smoke cleared from my mind and I realized the 'converse on' command was what I was looking for...

PBXtech.info

 

wildcattdw

...NOW, I have no idea how to set up the other pieces of the puzzle... hunt group settings? Anyone proficient with either Interactive Responce or Voice Portal?

evil_scooby

The hunt group is just a normal skill so you can fire the calls down to the IVR "agents"

If you dont want to set it up like that you can set the IR to log the agents in via ASAI