OctelWarrior

Some of the Avaya support guys are very good at what they do. Others unfortunately really piss me off and don't listen to reason. Issue where callers calling into VM sometimes get the wrong greeting:

Me: "I have submitted to you the system trace, the ISDN trace, a detailed description of the tests performed, hilighted the exact erronius calls in the traces and submitted all the information to you"
Avaya: "We need to know what an extension of one of the users is"
ME: "I recreated the issue from a test phone in the switch room, the extension is X"
That phone does not have a voicemail button.
What do you need to look at the voicemail button for?
Well that's what the users are pressing.
So, if I was able to recreate the problem from a phone by dialing the pilot directly, wouldn't that transcend something being programmed incorrectly on a phone?
No, we want to see how their voicemail button is programmed.
It's an autodial to the pilot
We want to see how the coverage path is programmed
We aren't having an issue with calls covering
We need to look at one of the users that's having the problem's phone
How is that different from the test I did?
That wasn't a phone of someone experiencing the issue.
You don't think that maybe they are the same issue?
You don't seem to understand.



The next step: Spending another 5 hours onsite with an Avaya person in both systems and recreating all of the information I have already sent them.

/rant
aah, better.

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Peronally I'd rather lose phone access than data.

nexSIP

thats when i go -click- [REDIAL]

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