Off Site Call Forwarding Policy

payton · July 2nd, 2003, 01:19 PM

I am supposed to write out a policy regarding off site call forwarding.

Are there any companies out there that already have a written policy for this? I wanted to see she how other companies have addressed the issue so I can use that as a guide. I also need to write one for people who require analog connections?

Any help would be appreciated.

smithermang · July 2nd, 2003, 01:34 PM

We have a toll fraud letter the customers sign. We include the following statement ...

Toll Fraud is the theft of long distance service, and can come from both internal and external sources. When toll fraud occurs, your company is responsible for usage charges. In addition, unauthorized use may tie up your system, preventing your customers from reaching you and your employees from doing business.

We also indicate the items the customer has requested that opens them up to Toll Fraud.

I hope this helps.

mtfs · July 2nd, 2003, 04:26 PM

I do not give the feature to everyone, only those that will need it and are authorized.
Then if you are using G3 pbx you can do a list call-forwarding to see who is forwarded and what number they are forwarded too.
Sorry we don' t have anything in writing, and maybe we should. If you do put something together or find something maybe you can post it for all of us to share.

July 2nd, 2003, 01:19 PM	#1 (permalink)
payton PBXtech GOLD 100+ posts Join Date: Apr 2003 Posts: 121	Off Site Call Forwarding Policy I am supposed to write out a policy regarding off site call forwarding. Are there any companies out there that already have a written policy for this? I wanted to see she how other companies have addressed the issue so I can use that as a guide. I also need to write one for people who require analog connections? Any help would be appreciated.

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July 2nd, 2003, 01:34 PM	#2 (permalink)
smithermang PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 150	We have a toll fraud letter the customers sign. We include the following statement ... Toll Fraud is the theft of long distance service, and can come from both internal and external sources. When toll fraud occurs, your company is responsible for usage charges. In addition, unauthorized use may tie up your system, preventing your customers from reaching you and your employees from doing business. We also indicate the items the customer has requested that opens them up to Toll Fraud. I hope this helps.

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July 2nd, 2003, 04:26 PM	#3 (permalink)
mtfs PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 132	I do not give the feature to everyone, only those that will need it and are authorized. Then if you are using G3 pbx you can do a list call-forwarding to see who is forwarded and what number they are forwarded too. Sorry we don' t have anything in writing, and maybe we should. If you do put something together or find something maybe you can post it for all of us to share.

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