Toshiba System - Touch Tones

DNorth · September 2nd, 2004, 03:25 PM

Just recently, we swapped the Merlin for Toshiba's CTX in one of our district offices. After installation, it seems that one phone/one port does not allow the touch tones necessary to navigate through the Fed Ex voice processing system. The other phones work fine when using the Fed Ex Voice Processing app.

Any ideas as to why all other phones/ports work fine for this application but not the one phone/port? All other dialing with this phone is ok.

Is it because of a bad port?

Thanks for your help

Cephas · September 3rd, 2004, 08:12 AM

This thread was mistakenly placed in the Magix/Legend area, moved it here since there are no toshiba threads to move it to. Anyone who knows toshiba who could help this lady?

Peter

khawk · September 4th, 2004, 02:13 AM

If the CTX follows suit with previous Toshiba product, then check to see if the offending phone has a speed dial key programmed for it. Previously, the " * " key was used for speed dial access, if no speed dial button was assigned to the set. In these cases, you would have to press " * # " to activate the ability to use the " * " and " # " keys for touch tone usage.

September 2nd, 2004, 03:25 PM	#1 (permalink)
DNorth Join Date: Jul 2003 Posts: 16	Toshiba System - Touch Tones Just recently, we swapped the Merlin for Toshiba's CTX in one of our district offices. After installation, it seems that one phone/one port does not allow the touch tones necessary to navigate through the Fed Ex voice processing system. The other phones work fine when using the Fed Ex Voice Processing app. Any ideas as to why all other phones/ports work fine for this application but not the one phone/port? All other dialing with this phone is ok. Is it because of a bad port? Thanks for your help __________________ Dianne North

September 3rd, 2004, 08:12 AM	#2 (permalink)
Cephas Moderator Join Date: Sep 2003 Posts: 561	Re: Toshiba System - Touch Tones This thread was mistakenly placed in the Magix/Legend area, moved it here since there are no toshiba threads to move it to. Anyone who knows toshiba who could help this lady? Peter

September 4th, 2004, 02:13 AM	#3 (permalink)
khawk Join Date: Oct 2003 Posts: 20	Re: Toshiba System - Touch Tones If the CTX follows suit with previous Toshiba product, then check to see if the offending phone has a speed dial key programmed for it. Previously, the " * " key was used for speed dial access, if no speed dial button was assigned to the set. In these cases, you would have to press " * # " to activate the ability to use the " * " and " # " keys for touch tone usage.

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