The Constant Battle

hawaiian · June 9th, 2003, 08:46 PM

We spend 80% of our time battling with the phone companies and 20% of our time processing invoices. Is it me or is it always a battle? We can't seem to get ahead of the game. Every month there are issues on our bills and then you talk to them and it seems you always get someone that has no idea what you are talking about or they say they fixed it yet the next month it is the same problem. It never, never ends.

phonebill · June 9th, 2003, 08:56 PM

I agree. What makes it even more frustrating than before, is that because we are not a huge corporation we have lost our dedicated reps at the Telcos. Now we have no advocate. We wait on hold, get cut off and have to take potluck with a new rep each time. Some get it, some don't. :confused:

June 9th, 2003, 08:46 PM	#1 (permalink)
hawaiian PBXtech GOLD 100+ posts Join Date: Apr 2003 Posts: 108	The Constant Battle We spend 80% of our time battling with the phone companies and 20% of our time processing invoices. Is it me or is it always a battle? We can't seem to get ahead of the game. Every month there are issues on our bills and then you talk to them and it seems you always get someone that has no idea what you are talking about or they say they fixed it yet the next month it is the same problem. It never, never ends.

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June 9th, 2003, 08:56 PM	#2 (permalink)
phonebill Registered User Join Date: Jun 2003 Posts: 1	I agree. What makes it even more frustrating than before, is that because we are not a huge corporation we have lost our dedicated reps at the Telcos. Now we have no advocate. We wait on hold, get cut off and have to take potluck with a new rep each time. Some get it, some don't. :confused:

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