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December 28th, 2003, 06:07 PM
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#1 (permalink) |
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PBXtech GOLD 100+ posts
 Join Date: Apr 2003
Posts: 121
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Prioritise Some Inbound calls
We have a main hunt group and require additioanl hunt group setup to manage another telephone number. However calls that come in on this number must take priority over the other hunt group. Is this possible?
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December 30th, 2003, 07:50 AM
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#2 (permalink) | |
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PBXtech GOLD 100+ posts
Join Date: Dec 2003
Posts: 143
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Re: Prioritise Some Inbound calls
Quote:
Not really unfortunately, there is no Queue priority or skill based routing. The only thing I can think of doing is routing the high priority calls directly to the group via the incoming call route and routing the other calls through Voice Mail Pro Auto Attendants with some delay time or messages or something to that effect. The only problems there are that when they are both in Queue, they are FIFO and if there are no high priority calls, the other calls will always get the delay. |
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December 31st, 2003, 07:24 AM
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#3 (permalink) | |
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Moderator
 
Join Date: Sep 2003
Posts: 561
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Re: Prioritise Some Inbound calls
Quote:
Cephas |
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December 31st, 2003, 07:27 AM
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#4 (permalink) | |
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PBXtech GOLD 100+ posts
Join Date: Dec 2003
Posts: 143
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Re: Prioritise Some Inbound calls
Quote:
__________________
"There are only 10 types of people in the world, those who can read binary and those that cannot." |
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