redG

Question about setting our system up for Christmas,

If we use the manual shortcode for setting night service on our reception group, doe it come out of night service the next time the time profile comes around or only when we use the shortcode to clear it?

e.g. if we set night service on at 3:30 on Christmas eve will it automatically go back to normal service at 9:30am on christmas day (normal office profile) or stay until we clear it with the shortcode?

Or should we use the out of service mode, and set the fallback groups to go to our voicemail message? Would there be any complications with this mode of operations?

koelemon

I know it is a little late but you can do it one of two ways, if you set the group OOS and have your OOS fallback group pointed to your holiday message then it is toggeld on and off by shortcodes. You could also route calls by just setting the group to nights and having calls route to voicemail normally but have a condition in there that checks for dates and times. Basically if it fails the condition you would have it route to the holiday message and if not, it routes normally.

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