redG

Hi,

I recently moved the management software for the IP Office 403 from our NT server to a W2K client. The NT server has since been taken out of use. However I cannot download/upload the configuration. I'm confident that it is noting to do with ip or subnet mask. When I click the Open button the IP Office is found and I am prompted for the password. The password is then accepted, but an error message, stating that the config was not recieved OK, appears in the status bar.

Can anyone offer any assistance?

Cephas

This usually indicates ip/subnet issues - be aware that even if this is set wrong the manager software will still find the control unit (via 255.255.255.255 broadcast) and prompt for the password, but the config will not be received.

Typing the wrong password can also cause this problem.

Is the W2K server in the same subnet as the 403? If not be sure to change your preference (under the file menu in manager) from 255.255.255.255 to the specific IP address of the control unit.

Cephas

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