tek

I have an Avaya IP Office 4.0 How can you tell which port id belongs to which extension? I have to move a user and I want him to keep his extension. I'm confused about how to do it. I don't know which port is connected to his current extension.

Cephas

If you click on Extensions in manager, you will see a list of port ID's and extension numbers. Look for his extension number, and the matching port id is what you are going to be looking for. I like to label my ports with a labelmaker when I install systems, but if yours are not labelled it might be easier for you to simply work with the cable numbers instead. Ie move the other end of the patch cords - V38 and V12 are swapping offices, for example.

Do you have a 403, 406, or 412? How many of what kind of modules, plugged into what expansion jacks? All this info would be required to determine what jacks correspond to what port id's.

Cephas

PBXtech.info

 

dmitry

The extension list does not appear to do a darn thing!

In our case, we have two extension IDs (404 and 624). We have a user USER1 set up with logical extension of 404, and the extension list associates that ext 404 with id 624. Anotherwords, we want the user at phone jack 624 to be reached when someone dials 404. However, whenever we reboot the PBX, USER1 automatically comes up logged in to id 404 instead of 624, and has to manually logout from 404 before logging in to 624!

What am I missing here?

Thanks!

IPGuru

Port ID's are references to the physical ports & willnever change, they ARE NOT user numbers & cannont (usualy) be called direct from a phone.

each Port ID is usualy associated with a user number, this is the default Extn No. for the port.

to swap top extns either change the user field againts the port ID or swap the patch leads.
Swaping the patch leads is the prefered option for the following reasons:-

1) The system will not need a reboot :-)
2) User numbers usualy run in order on the port list & leaving them alone makes things easier to trace.

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dmitry

Thanks for the reply, but I'm still not understanding this

We have 4 IP400 hubs. When I plug a phone in to an empty jack, it comes up and shows the port number, and those numbers (at first) appear to get assigned sequentially. For example, on one of the hubs, physical jack 27 translates to 796 and jack 28 translates to 797. Just as this begins to make sense, we find that jack 14 translates to 404 (which appears to be the port id NOT the logical extension).

As I explained earlier, we're trying to assign logical extension 404 (dialed number) to the phone that comes up showing port 624, but another phone connected to port 404 (at a jack that I would expect to translate to port 783) grabs that extension first. Meanwhile, there's no records in the extension list for port 783, so I can't understand how it is coming up with the mapping!

Thanks again for your help!

IPGuru

I am sure we are missing somthing basic. It would help if you could confirm exactly what model of IP Office you are using.

On a default IP406 the first prort ID would be 67 & by default it would be extn 201. (The port assignments on the IP403 system unit are a little more confusing)

if you select the extension tab in manager it will give you port ID & User number.

When a phone is pluged in to a port it will assume the usernumber allocated to this port
To allocate a different user, change the user entry in the extensions field. if you do not want a phone to have an extn number untill it is logged on this can be left blank.

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PBXtech.info

 

Cephas

dmitry you are confusing port id's and extension numbers. USER "USER1" has extension 404 assigned in the USER form.

Looking in the EXTENSION list, you are seeing that port id 624 is assigned extension 404. It is therefore correct that the phone plugged into port 624 comes up with extension 404 and USER1. There is no reason to attempt to make this user be extension 624. If you truly want this person to have extension 624 (for example it's printed on a business card already from a previous phone system installation) then:

1 - in the USER form for USER1 change their extension to 624.
2 - in the EXTENSION form for port id 624 change the extension number to 624.

However I suspect you are causing yourself a headache for no reason - generally you can ignore the port id assignements and just swap your patch cords by referring to the station cable numbers.

Peter

dmitry

I wish it was that simple

I walked in to a situation with an IP412 main unit and 4 seperate ip400 30 line hubs. The admin that works here doesn't really understand the system, so we're trying to figure it out together.

He created a user record for me with Ext 404. In the extension tab, he mapped ext 404 to port 624 (which is where my phone is plugged in). When we rebooted the system (after changing around hunt groups), we found that I'm not able to log in to my phone. So we went around the office and found another phone that had come up as ext 404. When we LogoutExt (*36), that phone shows that it's plugged in to port id 404 (which is why it logs in as ext 404 after reboot). So we went to label the IP400 hub with the port numbers, and after tracing 404 back to the hub, found it is plugged in to port 14 on the 4th hub. The thing that doesn't make any sense, is that when we plug a phone in to port 12, it comes up as port id 781 (no extensions defined for that port). This is consistent with port 27/port id 796 and port 28/port id 797, but does not jive with port 12/port id 404! BTW, there are no entries in the extension tab for any of the above numbers except the mapping for port id 624 to ext 404.

So how does the IP400 hub assign port ids to the physical ports 1-30?

dmitry

I wish this was the case! See previous post.

With over a hundred phones at this location, we first need to label them ;)

IPGuru

extention port id's are for internal referenc only.
I suspect you already have user 404 assigned to another extn port
for reference your port assignments WILL be as follows

Module 1 - ID515 - ID544
Module 2 - ID547 - ID576
Module 3 - ID579 - ID608
Module 4 - ID611 - ID640

As can be seen although each module only has 30 ports they are assigned in blocks of 32.
any usere can be allocated to any ID but the ID's are permanantly fixed to the physical ports

I would recommend that you check your config & create a chard showing wjhich user is assigned to which port, then when a user needs to be moved follow peters recommendation and move the patch leads.

the extention id settings should only be changed if you are swapping different terminal types IE digital to analog.

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dmitry

Now we're getting somewhere :D

So why when I plug a phone in to port 7 on hub 3, the phone comes up and says "NoUser 294" instead of 585? There is no mapping for port id 585, nor for extension 294, and I was under the impression that the phone was showing it's assigned port id of 294...

Thanks again for all you help and patience!

IPGuru

The name No user indicates that no user is logged on at that port it does not have an Extn. No. & all its parameters will be taken from the user "No User"

You will be able to make internal calls from this extn.but would not be able to call it back.

I am unsure as to why you are also getting a number displaid (unless someone has alocated an Extn. No to "No User"?)

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dmitry

So if that's not the Port Id, how do I know which physical port is assigned to which Port Id?

Our system consists of an IP412 PBX with the following components plugged in to it:
1 - IP400 Digital 30
2 - IP400 Digital 30
3 - IP400 Analog 16
4 - IP400 Digital 30
5 - IP400 Digital 30
6 - IP400 Analog 16

IPGuru

As per the earlier post port id's start at 515, all modules are allocated in blocks of 32 even is sub equiped.

Module 1 Port 1 will be ID 515
Module 2 Port 2 will sart at id 547 (515 +32)

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Cephas

dmitry you're still getting port id's and extensions confused. When the phone says "NoUser 294" this does NOT mean that phone is plugged into port id 294!! This means one of the port id's (not sure which without looking at your config) has EXTENSION 294 assigned to it, EVEN THOUGH there is no USER with extension 294 assigned (which is why it says NoUser).

Email a copy of your config to peters at toneperformance dot com and I'll tell you exactly what is what on your system.

Peter