ariedel

Is there a clean way to check for a valid extension when you have a menu item action allowing a caller to enter a know extension number? My customer would like a call flow saying "Extension XXXX is not available" and return them to the main menu. The only thing I have found would be a test condition with a compare action for each and every extension programmed in the IP Office.

Cephas

Piece of cake. Create a system shortcode on the PBX. Shortcode is ?, feature is VoicemailCollect, telephone number is your prefered method for routing the call to a callflow in voicemail that will tell the caller the extension is unavailable then Goto your auto-attendant.

For example, make the telephone number be "Short Codes.*95". Then, create a callflow under short codes in voicemail pro for *95 that simply has the start point linked to a generic (add a next result) and then linked to a Goto (pointing at your main AA module).

To make the generic say the particular extension the caller dialed, play the following sequence of prompts:

extension.wav (record this as "Extension: ")
$KEY
unavailable.wav (record this as "...is not available)

- Cephas

PBXtech.info

 

fbinet

I'm valide stations using conditions, but everytime we add a new extension we need to add it to the condition editor. I'm trying to figure out how you transfert the callers and know that they dialed a wrong extension? I am missing something? because if I simply put a transfert box there is no "error-trapping" results like Next or anything.

Thanks

Cephas

It's not the voicemail pro that does the error trapping, it's the IP Office. The short code ? means anything that is dialed that doesn't match a known extension or existing short code. So, when the voicemail pro transfers a caller to an invalid extension, the IP Office matches it against the ? shortcode, and transfers them back into VM Pro to your special error handling start point.

Much easier than conditions. No ongoing maintenance.

Cephas

fbinet

Thanks I'll give it a try I did not ever see any docs regarding that ? shortcode..great to know!

bye!