Cephas

Hey all,

I will frequently program a phone button as Dial [shortcode], and then label it with something meaningfull to the user. However, with the 2420 phones, rather than printing out a sheet of labels, the screen simply displays whatever is programmed for that button. My customer is getting confused, not knowing what to make of "Dial *07*" (example) as a feature button.

Long shot, but anyone know of a way to customise what appears on the phone for these buttons??

Cephas

tele234

The firmware for the phone needs to be changed, with firmware.
This is the ReadMe file for Release 3.0 of the Avaya 2420 Telephone software.

The release consists of only one file, 2420_R3.bin, which is the binary
software image that can be downloaded from the MultiVantage (TM) switch to a
2420 digital telephone.


NEW FEATURES in Release 3.0:

- Local Editing of Button Labels. The user may locally enter button labels
for feature and call appearance buttons to replace the default system
labels provided by the MultiVantage switch. This is useful for Abbreviated
Dial buttons and Bridged Call Appearances. Note that if the system label
is subsequently changed (a new feature is assigned to the button), then
the user label will be replaced by the new system label. The labeling
ability applies to all 24 buttons on the EU24 Expansion Unit as well as
the 24 buttons (3 pages of 8) with display labels on the 2420 telephone.

PBXtech.info

 

Cephas

This appears to only apply to a MultiVantage. Do you know if this firmware will work for a 2420 on an IP Office system? Would you simply place the .bin file in the manager folder, similiar to the firmware for an IP hardphone?

tele234

I am not sure about IP office, but I assume that since the Firmware is being sent to the phone and not the Communications Manager, that you should be able to upload this firmware to that phone

philpatriots

Have you had any speaker phone issues with your 2420's? Thanks

Cephas

None reported to me. I have a customer with about 15 of his sets being 2420, but I don't know how intensively they're using the speakerphones on them.

Peter

PBXtech.info

 

smithermang

What features are you wanting? There are some features you can put on the phone without having to put shortcodes.

Cephas

Yep, I know and have some. But others (like defining the call forward number) need to be done with shortcodes.


Now I also find myself wondering how you would go about updating firmware on a 2420 - which is a DS phone not an IP hardphone....?

Peter

smithermang

We update them by hooking them up to our definity. We can update the firmware and when we put them on the IP Office it will still have the updated firmware.