Extension to Extension Call Recording

Peedee · January 18th, 2010, 06:13 AM

One of our clients is a finance brokerage and they want to record all calls esp extension to extension calls. They are running IPO 406.
Is this possible to record ext to ext calls? Contact Store and VM Pro already loaded. Do I have to propose a migration to IPO 500?

Thanks in advance.

Non Tech Sales Guy

Phone dude · January 18th, 2010, 07:01 AM

Yes. Under the users tab, there is a recording tab. You can record a percentage for the user.

You can alos record a % in the incoming call route and hunt groups as well.

chinthusolomon · January 18th, 2010, 07:05 AM

Hi!
Can u help me how ww can do the config?

Help!

css_ets04 · February 15th, 2010, 12:19 AM

Click on the users tab..

On the users tab we have multiple options, click voicemail or general....( not pretty sure about that option), you should find an recording option where we can configure the recording options..

basboers · March 3rd, 2010, 03:11 PM

You CANNOT record calls from an extension to an extension. The only way is to use WireShark or CAIN&ABEL but only if you have IPPhones.

January 18th, 2010, 06:13 AM	#1 (permalink)
Peedee Join Date: Jan 2010 Posts: 2	Extension to Extension Call Recording One of our clients is a finance brokerage and they want to record all calls esp extension to extension calls. They are running IPO 406. Is this possible to record ext to ext calls? Contact Store and VM Pro already loaded. Do I have to propose a migration to IPO 500? Thanks in advance. Non Tech Sales Guy

January 18th, 2010, 07:01 AM	#2 (permalink)
Phone dude Moderator Join Date: Jun 2003 Posts: 510 Blog Entries: 1	Re: Extension to Extension Call Recording Yes. Under the users tab, there is a recording tab. You can record a percentage for the user. You can alos record a % in the incoming call route and hunt groups as well. __________________ www.telemanuals.com Unlimited Manual Downloads for $4/month

January 18th, 2010, 07:05 AM	#3 (permalink)
chinthusolomon Join Date: Jan 2010 Posts: 5	Re: Extension to Extension Call Recording Hi! Can u help me how ww can do the config? Help!

February 15th, 2010, 12:19 AM	#4 (permalink)
css_ets04 PBXtech SILVER 25+ posts Join Date: Feb 2010 Posts: 34	Re: Extension to Extension Call Recording Click on the users tab.. On the users tab we have multiple options, click voicemail or general....( not pretty sure about that option), you should find an recording option where we can configure the recording options..

March 3rd, 2010, 03:11 PM	#5 (permalink)
basboers Join Date: Jul 2006 Posts: 5	Re: Extension to Extension Call Recording You CANNOT record calls from an extension to an extension. The only way is to use WireShark or CAIN&ABEL but only if you have IPPhones.

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