Basic call volume reports

trenth · June 23rd, 2009, 02:07 PM

Is there a simple way to get some reporting statistics from our IP Office installation? I am told we are on 3.2 but the help | about from VMPro shows 3.1.21 and from IPO Manager shows v. 5.1(65). I am told we do not have any reporting modules, but are there some basic log files available to pull info from?

Thx.

Phone dude · June 23rd, 2009, 03:50 PM

If you install Delta Server, you can set that to log SMDR into a .csv file. That .csv file can be opened with Excel, and then sorted as needed.
Here is the link for Delta Server install.

Let us know if there are any more questions.

trenth · June 24th, 2009, 09:37 AM

Thanks for the info. I will be spending some time over the next few weeks (and months depending on priorities?) reading the Delta Server documentation and developing a plan of action.

Thanks again!

Phone dude · June 24th, 2009, 10:49 AM

If you were (and able) to upgrade to 4.0 or above, you can use SSA to find some of that info out as well. It shows how long trunks are idle, and errors when all trunks are busy (if any).

trenth · June 24th, 2009, 04:24 PM

Is there additional license cost for Delta Server, or is it included in the basic package? Manager says we absolutely will not spend any more $$ on phones this year.

Upgrade is on the horizon but timeframe is not known.

-Thanks

Phone dude · June 24th, 2009, 05:59 PM

Nope, Delta Server is free.

June 23rd, 2009, 02:07 PM	#1 (permalink)
trenth Join Date: Jun 2009 Posts: 5	Basic call volume reports Is there a simple way to get some reporting statistics from our IP Office installation? I am told we are on 3.2 but the help \| about from VMPro shows 3.1.21 and from IPO Manager shows v. 5.1(65). I am told we do not have any reporting modules, but are there some basic log files available to pull info from? Thx.

June 23rd, 2009, 03:50 PM	#2 (permalink)
Phone dude Moderator Join Date: Jun 2003 Posts: 510 Blog Entries: 1	Re: Basic call volume reports If you install Delta Server, you can set that to log SMDR into a .csv file. That .csv file can be opened with Excel, and then sorted as needed. Here is the link for Delta Server install. Let us know if there are any more questions. __________________ www.telemanuals.com Unlimited Manual Downloads for $4/month

June 24th, 2009, 09:37 AM	#3 (permalink)
trenth Join Date: Jun 2009 Posts: 5	Re: Basic call volume reports Thanks for the info. I will be spending some time over the next few weeks (and months depending on priorities?) reading the Delta Server documentation and developing a plan of action. Thanks again!

June 24th, 2009, 10:49 AM	#4 (permalink)
Phone dude Moderator Join Date: Jun 2003 Posts: 510 Blog Entries: 1	Re: Basic call volume reports If you were (and able) to upgrade to 4.0 or above, you can use SSA to find some of that info out as well. It shows how long trunks are idle, and errors when all trunks are busy (if any). __________________ www.telemanuals.com Unlimited Manual Downloads for $4/month

June 24th, 2009, 04:24 PM	#5 (permalink)
trenth Join Date: Jun 2009 Posts: 5	Re: Basic call volume reports Is there additional license cost for Delta Server, or is it included in the basic package? Manager says we absolutely will not spend any more $$ on phones this year. Upgrade is on the horizon but timeframe is not known. -Thanks

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June 24th, 2009, 05:59 PM	#6 (permalink)
Phone dude Moderator Join Date: Jun 2003 Posts: 510 Blog Entries: 1	Re: Basic call volume reports Nope, Delta Server is free. __________________ www.telemanuals.com Unlimited Manual Downloads for $4/month

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