RazorbackHog

Hi,

I have just recently upgraded our 412 to 4.1 in order to fix a problem with call recording not stopping when a call is transferred to another extension. This now seems to work ok but it still allows the recording to continue if the call is transferred to an external number eg. a cell phone.

Does anyone know if there is an option to turn this functionality off or is it still a bug?

Thanks.

RazorbackHog

I guess since there are no replies to this message, i'll have to find someone at Avaya to answer this one.

PBXtech.info

 

RazorbackHog

I'm trying this question again. Maybe someone has new information?

Westi

where do you specify the call recording, in the users, the group or the incoming call routes?

__________________
Joe W.

FHandw; ACS

if you can't be good, be good at it

RazorbackHog

Hi Joe,

In this scenario I was specifying it directly in the user. Made a call to her and then asked her to transfer the call to the bosses cell phone and the recording continued unexpectedly. Previous to this we had made a call to her and had her transfer the call to the bosses extension which correctly stopped the recording. Not so with the transfer off net to the cell phone.

Thanks.

Westi

· Recording triggered by a user stops when that call is transferred to another user.
· Recording triggered by a hunt group continues if the call is transferred to another member of the
same group.
· Recordings triggered by an incoming call route last until the call is cleared from the system.

I would call Avaya and put a ticket in with their i-care department, then they can make you a private built to fix the problem

__________________
Joe W.

FHandw; ACS

if you can't be good, be good at it

PBXtech.info

 

Westi

sorry, I should have maybe put in front of that whole text that this is copied and pasted out of the Product description for 4.2

__________________
Joe W.

FHandw; ACS

if you can't be good, be good at it