bhileman

Hello All,

I am pretty new to the whole IP Office scene and have been pretty frustrated since I've started working with the equipment. I took the Avaya IP Office Standard and Professional Training in Highland Colorado to get more familiar with things but I am still a little rusty. Here is what I am up against.

We got a new (refurbished) IP office Small Office Edition unit from a vendor over the internet and we could not connect to the unit via IP address using Manager 3.2. I cannot get the mac address so I decided to DTE into the unit. This did not seem like a big deal after taking the classes and since the unit could have some weird configuration I thought it would be best to get it to factory defaults. I did the whole series of AT commands:
AT
"OK"
AT-X2
"Sector 2 Erase (NV Config)
AT-X3
"Sector 3-5 Erase (Config)
OK (3)
OK (4)
OK (5)"

After this I rebooted the IPO SOE and plugged my laptop lan into Lan 1 on the IPO and set the following static IP Information on my laptop:
IP Address: 192.168.42.100
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.42.1 (I also tried it ending in 10)

Preferred DNS Server: (I left all this blank)

I cannot ping my IPO at either 192.168.42.1 or 192.168.42.10.

Frustrated I went back to the DTE port and did an AT-X to erase everything. After reading multiple forums I thought it best to try and enter debug mode and did the following:
AT
"OK"
AT-DEBUG
""
AT
"OK"

The AT-DEBUG would not respond with anything. I need to get into DEBUG mode so I can get the system information such as IP Address and Mac Address. I have also read some posts that say I won't be able to connect to a defaulted IPO SOE unit with 3.2 software since the system software will be at 2.0 on the unit. I cannot find any 2.1 software out there that should work with this unit.

I am appealing to the IP Office gurus out there for some assistance. I appreciate any information you can offer. I have already learned tons reading through your forums and hope to get to a point where I can contribute back to this awesome community.

Thanks,

bhileman

bhileman

Hello All,

I called a friend of mine who knows quite a bit about IP Office and he gave me some suggestions. I was still unable to get AT-DEBUG to work on that unit but he told me about a program called WireShark (free download) that will monitor your IP Ports and when I plugged it into the IP Office Unit I was able to see the Mac address and the IP address (192.168.42.10). I put the Mac Address and IP address into my Manager software and pointed to the correct bin file. I made sure my IP Address on my laptop was 192.168.42.12 and had the correct Default Gateway 192.168.42.10.

I rebooted my IP Office SOE and the DTE port started showing the TFTP transfer! After about 2 minutes of loading stuff it came up to ready and I was able to pull a config from the unit.

I am now ready to push the old unit's config down to the new unit (after I make sure all the addressing matches) and I'll play with sending and receiving calls.

Thanks for looking at this post and sorry for taking up everyone's time!

PBXtech.info

 

Phone dude

The Debug did work then. The default IP of an IP Office is 192.168.42.1.

Good luck with it.

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