Caller ID - Inbound

ScottEstes · April 22nd, 2008, 11:40 AM

Hi - I am new to Avaya and IP Office so please forgive my post if not technically correct in wording.

We have an IP Office 406 with sw version 4.0 (10) - our local/ld provider is connected via PRI. We get caller ID information but only the calling number is shown - name/company information, if they are sending it is not displayed - only the number with External above it. Is there a setting to add this information?

Reason being is I have a single user with an analog phone who demands caller ID and not just the number. This prima donna is driving me crazy - everyone else is just fine with number only.

Phone dude · April 23rd, 2008, 02:24 PM

Are the rest of the phones receiving the CID name and number? Check the Extension under the extension tab. See that the caller display is on.

The test unit I have in the office passes name and number no problem.

ScottEstes · April 23rd, 2008, 02:30 PM

I checked and for the analog phones the display is set to on. For internall calls the name and extension show just fine, as they do with the digital extensions. It is only on external calls we only pick up the number that is calling and the word External. Could it be that my provider is only sending the number calling?

Phone dude · April 23rd, 2008, 02:46 PM

That is a correct assumption.

ScottEstes · April 25th, 2008, 03:08 PM

That was it ....the provider was not sending full information. One call and it was turned on within a couple of hours. Thanks

April 22nd, 2008, 11:40 AM	#1 (permalink)
ScottEstes Join Date: Apr 2008 Posts: 4	Caller ID - Inbound Hi - I am new to Avaya and IP Office so please forgive my post if not technically correct in wording. We have an IP Office 406 with sw version 4.0 (10) - our local/ld provider is connected via PRI. We get caller ID information but only the calling number is shown - name/company information, if they are sending it is not displayed - only the number with External above it. Is there a setting to add this information? Reason being is I have a single user with an analog phone who demands caller ID and not just the number. This prima donna is driving me crazy - everyone else is just fine with number only.

April 23rd, 2008, 02:24 PM	#2 (permalink)
Phone dude PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 288	Re: Caller ID - Inbound Are the rest of the phones receiving the CID name and number? Check the Extension under the extension tab. See that the caller display is on. The test unit I have in the office passes name and number no problem. __________________ www.telemanuals.com

April 23rd, 2008, 02:30 PM	#3 (permalink)
ScottEstes Join Date: Apr 2008 Posts: 4	Re: Caller ID - Inbound I checked and for the analog phones the display is set to on. For internall calls the name and extension show just fine, as they do with the digital extensions. It is only on external calls we only pick up the number that is calling and the word External. Could it be that my provider is only sending the number calling?

April 23rd, 2008, 02:46 PM	#4 (permalink)
Phone dude PBXtech GOLD 100+ posts Join Date: Jun 2003 Posts: 288	Re: Caller ID - Inbound That is a correct assumption. __________________ www.telemanuals.com

April 25th, 2008, 03:08 PM	#5 (permalink)
ScottEstes Join Date: Apr 2008 Posts: 4	Re: Caller ID - Inbound That was it ....the provider was not sending full information. One call and it was turned on within a couple of hours. Thanks

Remove advertisements
PBXtech.info Advertisement	Sponsored links

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode