reapit

Hi,

We are currently experiencing a probelm as listed below:

Our current setup is as follows:-

3 sites connected via DSL running SCN with Centralised Voicemail.

Site A :- IP403 with firmware version 3.2 (59)
PRI ISDN
Phone Manager Pro License (x20)
Phone Manager Pro IP Audio Enabled )x1)

Site B:- IP406v2 with firmware version 3.2 (59)
PRI ISDN
Phone Manager Pro License (15)
Voicemail Pro License (4 ports)
CCC Server License (x1)
CCC Supervisor (x1)
CCC Agents License (x10)
CCC PC Wallboards (x1)

Site C:- IP401ng with firmware version 3.2 (59)
BRI ISDN
No licenses

All sites have been setup with a duplicate time profile, “Monday to Friday, 09h00 to 17h30”, called “Working Hours”.
All sites have a main hunt group set to receive incoming calls. The hunt group name at each site is unique within the organisation
The main hunt group at all sites has been configured with voicemail and voicemail recordings are in place for standard, out-of-hours, queued and still queued greetings.
When calls are received by Site B outside of the time profile the correct out-of-hours greeting is played back to the caller.

However, when calls are received by Site A and Site C outside of the time profile the standard greeting is played back to the caller.

Any assistance would be greatly appreciated

Phone dude

Are you the end user or the installer? There is a program that you can put on the voicemail server called debugview. If you had debugview on the voicemail server, you would be able to see exactly what file and node is being requested to have run.

This a little more complex of a problem to figure out over the forums, do you have a vendor you can call? I can offer my services if need be.

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