SMDR AutoRecord problem

ajshaikh · September 12th, 2007, 10:51 AM

When we have a user's Recoding Outbound set as 'ON', the SMDR does not record the outbound dialled number. Instead it displays 'AutoRecord' in place of the outbound dialled number.

If we switch the Recording Outbound to 'None' then the SMDR records the outbound dialled number correctly.

We are running Delta Server 5.2.16 (and no ContactStore)

Phone dude · September 13th, 2007, 06:46 AM

I would open a ticket with Avaya. What control unit are you using? What release?

ajshaikh · September 13th, 2007, 09:24 AM

I have reported this to Avaya (ticket# 14106832).

I have 412 (with 1 DS-30 and 1 Analog-8 expansion modules). I should add that recently I have discovered that the problem only applies to Digital extensions (when I call out from a recorded analog extension then the SMDR shows the correct outgoing dialled number).

ajshaikh · September 13th, 2007, 11:14 AM

Just upgraded to 3.2.59 and the problem has been fixed (for now!)

ajshaikh · November 19th, 2007, 09:50 AM

problem confirmed to be solved with Delta Server 5.2.16.4 (provided to me by Avaya against ticket # 14144218; may not be part of 4.1 upgrade)

September 12th, 2007, 10:51 AM	#1 (permalink)
ajshaikh PBXtech SILVER 25+ posts Join Date: Feb 2004 Posts: 71	SMDR AutoRecord problem When we have a user's Recoding Outbound set as 'ON', the SMDR does not record the outbound dialled number. Instead it displays 'AutoRecord' in place of the outbound dialled number. If we switch the Recording Outbound to 'None' then the SMDR records the outbound dialled number correctly. We are running Delta Server 5.2.16 (and no ContactStore)

September 13th, 2007, 06:46 AM	#2 (permalink)
Phone dude Moderator Join Date: Jun 2003 Posts: 367 Blog Entries: 1	Re: SMDR AutoRecord problem I would open a ticket with Avaya. What control unit are you using? What release?

September 13th, 2007, 09:24 AM	#3 (permalink)
ajshaikh PBXtech SILVER 25+ posts Join Date: Feb 2004 Posts: 71	Re: SMDR AutoRecord problem I have reported this to Avaya (ticket# 14106832). I have 412 (with 1 DS-30 and 1 Analog-8 expansion modules). I should add that recently I have discovered that the problem only applies to Digital extensions (when I call out from a recorded analog extension then the SMDR shows the correct outgoing dialled number).

September 13th, 2007, 11:14 AM	#4 (permalink)
ajshaikh PBXtech SILVER 25+ posts Join Date: Feb 2004 Posts: 71	Re: SMDR AutoRecord problem Just upgraded to 3.2.59 and the problem has been fixed (for now!)

November 19th, 2007, 09:50 AM	#5 (permalink)
ajshaikh PBXtech SILVER 25+ posts Join Date: Feb 2004 Posts: 71	Re: SMDR AutoRecord problem problem confirmed to be solved with Delta Server 5.2.16.4 (provided to me by Avaya against ticket # 14144218; may not be part of 4.1 upgrade)

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