All Agents are busy.. My 2nd question of the night

CTMH · August 24th, 2007, 12:18 AM

IPOffice 412..

I had to revert back to 3.0 (69) in order to get my call center software to work with the pbx. Everything is working fine but now when users are in the queue, the avaya womans voice will come on and say "all agents are unavailable right now".. etc.

Does anyone know where I can turn this off? The Zeacom software handles the queuing messages.
Im pretty sure its not zeacom thats kickin this on.. but is it a setting on a hunt group?

please help ;)

thanks a mil!

Phone dude · August 26th, 2007, 05:57 PM

Turn off queueing.

August 24th, 2007, 12:18 AM	#1 (permalink)
CTMH PBXtech SILVER 25+ posts Join Date: Mar 2005 Posts: 34	All Agents are busy.. My 2nd question of the night IPOffice 412.. I had to revert back to 3.0 (69) in order to get my call center software to work with the pbx. Everything is working fine but now when users are in the queue, the avaya womans voice will come on and say "all agents are unavailable right now".. etc. Does anyone know where I can turn this off? The Zeacom software handles the queuing messages. Im pretty sure its not zeacom thats kickin this on.. but is it a setting on a hunt group? please help ;) thanks a mil!

August 26th, 2007, 05:57 PM	#2 (permalink)
Phone dude Moderator Join Date: Jun 2003 Posts: 367 Blog Entries: 1	Re: All Agents are busy.. My 2nd question of the night Turn off queueing.

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